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Socomec Sas

After Sales Engineer F/M/X

town of belgium, WI

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Job description

We are looking for an After Sales Engineer to ensure the maintenance, troubleshooting and commissioning of our Socomec UPS product range on customer sites. You will also contribute to telephone support, activity reporting, and sales feedback when opportunities are identified during interventions.

Key responsibilities

Product commissioning

Deploy solutions/products on site following installation and commissioning procedures

Configure parameters to match the customer environment

Ensure communication with existing equipment, test/validate performance, and deliver first-level customer training

Preventive maintenance

Perform scheduled maintenance, replace parts, and write mission reports

Corrective maintenance

Troubleshoot installed products, complete diagnoses, and carry out repairs

Customer reporting & relationship

Produce intervention reports to company standards, share recommendations, provide usage guidance

Maintain strong customer relationships and escalate conflicts when needed

Capture customer needs and share them with internal teams

Safety compliance

Ensure PPE is compliant and apply both company and customer-site safety rules

Data updates

Update intervention data in real time in databases/ERP tools

Profile & qualifications

Degree (or equivalent) in Electrical Engineering

First experience in UPS maintenance is strongly wished

Technical skills: electrical/electrotechnical, inverters; preventive & corrective maintenance; familiarity with Socomec-type products is a plus

Soft skills: strong organization, rigor, customer orientation, listening skills, autonomy

Languages: Dutch and English, French is a plus

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Who can apply

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