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Job description
Military Affiliated Job Opportunity
Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Purpose: Manages Service Advisor and Parts Sales team(s) for the organization to maximize return on investment by optimizing Service and Parts processes to ensure internal and external customer satisfaction. Grows profitable service labor, part sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.
Responsibilities:
Creates annual Service and Parts department goals and budget, in alignment with the organizations financial and operational goals for the locations within their region
Works with Corporate Managers, Regional Aftermarket Managers and Marketing to develop an Aftermarket sales and marketing plan
Leads the execution of Aftermarket marketing plan and sales tactics, monitors regularly to ensure achievement of organizational goals
Develops, communicates, enforces, and monitors effective Service and Parts department processes to ensure internal and external customer satisfaction
Identify and drive continuous service and parts process improvements
Identify new opportunities and develop actionable plans grow service and parts sales
Identify and improve operational effectiveness of facilities, mobile vehicles, other assets
Prepares and analyzes Service department reports; uses data to help drive improvement and growth
Manages recruiting, staffing, and employee development activities for Service Advisors, Parts Leads and Techs
Resource for Service Advisors and Parts Leads to help resolve work order issues and customer complaints
Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set
Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
Ensure that company’s reputation and image in the community is consistent with company Core Values
Responsible for delivering high level customer experience
Work extended hours and weekends as necessary
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.