About this opportunity
Compass lists this Agent Experience Manager opportunity in manhattan, Kansas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Responsibilities
As an Agent Experience Manager, you are the first person our customers meet when they join Compass and will be their account manager from that day forward
You will support our customers with everything including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests, and more
As an AEM you are passionate about your customers and delivering a world class experience
Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings
Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions
Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests
Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass
Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity
Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent
Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations
Qualifications
Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
The ability to establish credibility with key agent decision-makers and influencers
Strong creative writing skills and eye for design
Ability to lift up to 25 lbs
Meticulous attention to detail, highly organized
Previous experience with live or virtual training a plus
Passion for supporting and serving agents trying to grow their businesses
Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
2-3 years of experience in customer service, training, office management, hospitality, or operations
A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
Skilled communicator with great interpersonal skills, ability to build and manage relationships
Ability to work in the office during standard operating hours
Great listening skills, connects well with others, and is empathetic of the customer’s pain points
Previous experience in real estate a plus
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Worksite address
manhattan, KS, 66506, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.