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Job description
Benefits:
nDental insurance
nHealth insurance
nTraining & development
nVision insurance
n401(k)
nEmployee discounts
nPaid time off
nWho Are We Looking For?
nWe are looking for a tech-savvy, passionate, and people-oriented leader who operates with urgency. The ideal candidate is a natural communicator, a skilled problem-solver, and a learning-based leader who embraces succeeding through others.
nKey Responsibilities & Duties
nTechnology & Social Media Training
nConsult with agents on social media best practices, content strategies, and lead generation to help grow their personal real estate businesses.
nFacilitate Tech Assessments alongside the Team Leader (TL).
nEvaluate support requests and build training modules based on frequently asked questions (FAQs).
nStay ahead of industry standards by studying real estate tech and social media trends, attending weekly regional and KWRI tech calls, and participating in monthly regional training masterminds.
nEvent Marketing & Digital Brand Management
nDesign and execute social media marketing campaigns to promote Market Center events, training classes, RED Day, BOLD, and community initiatives across all platforms.
nDrive community engagement and build brand awareness by posting consistent social media updates (2–3 times per week) highlighting associate wins, event recaps, and tech highlights.
nCreate powerpoint presentations, promotional media, agendas, and digital assets for office and sales meetings.
nFirst-Line Tech Support & Associate Services
nProvide Tier 1 technical support for the Market Center, setting up associate KW accounts, websites, and Command databases.
nRespond to all support inquiries within 1 business day and properly route higher-level escalation points.
nAssist associates with ad-hoc tech issues, MLS integration, and automated marketing/social campaigns to their databases.
nAssist the Market Center Administrator (MCA) with associate intake, executing onboarding connect meetings, and processing associate exit paperwork.
nGrowth, Recruiting & Competitive Intelligence
nSupport MC Leadership in recruiting top agents by sharing the KW technology and digital marketing value proposition.
nUse competitor tech insights to highlight KW’s advantages to recruits and support KWRI feedback loops.
nSend out weekly mailers to prospective agents completing their licensing.
nOperations & Class Setup
nManage and update the overall Market Center training calendar.
nCoordinate conference room reservations, make copies of training materials, and confirm attendance.
nSet up training room computers and web displays prior to events.
nAssist with execution of all Market Center events (RED Day, training events, food drives, BOLD lunches).
nEnter new associate data into office systems (phones, copiers, intranet, address book).
nFirst Impressions & Operations Management
nAnswer phones warmly, route calls accurately, and manage front desk operations (including virtual execution).
nMaintain the office, inventory, supplies, and physical appearance of reception, training rooms, and conference rooms.
nOversee all office TV displays.
nAssociate Relations, Retention & Communication
nCreate and maintain a system for key associate touches (welcomes, birthdays, closed transactions, capping milestones) via email, and social media shoutouts.
nProvide weekly updates to MC Leadership regarding bugs, developments, agent feedback, and tech engagement "wins."
nPerform ad-hoc administrative duties as requested by the Team Leader or MCA.
nCore Competencies & Qualifications
nProficiency in digital media strategy, social media platforms (Instagram, Facebook, LinkedIn, TikTok), and event promotion.
nStrong problem-solving abilities and a proactive, positive attitude.
nAbility to work well with others and use team work and leverage technology to accomplish tasks.
nCandidates qualifying for the upper end of the experience/pay tier may be converted to a salaried role.
Worksite address
cupertino, CA, 95014, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.