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Optimum

AI-Driven Analytics Manager: Call Metrics & Forecasting

new york, NY

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About this opportunity

Optimum lists this AI-Driven Analytics Manager: Call Metrics & Forecasting opportunity in new york, New York. Review the employer’s description below for duties, qualifications and application requirements.

Job description

Optimum's Customer Experience FP&A team is looking for a Manager, Metrics & Analytics to lead the day-to-day execution of our metrics and analytics function. This role owns call metrics reporting, P&L Oversight related to metrics, and incentive modeling for our Care and Retention organizations — and plays a key role in formalizing the financial forecasting process that supports frontline operations.

Reporting to the Sr.

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Worksite address

new york, NY, 10261, US

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