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Job description
GL Global is seeking a Head of AI-Driven Customer Success / Experience to lead the design and execution of an AI-powered customer journey for a sports tech SaaS scale-up in the US. This role blends strategic leadership with hands-on execution, shaping support, success and account management to drive retention and revenue.
The ideal candidate has led CS/Support in a SaaS environment, with a strong understanding of AI, automation and digital customer journeys, and the ability to coach a
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Worksite address
birmingham, AL, 35275, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.