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PR Girl Manifesto

AI Transformation Leader — Regulated Customer Care

northern, KY

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Job description

Merck & Co., Inc. in North Wales, PA, is seeking an Associate Director, AI Transformation to lead strategy, implementation, and continuous improvement of AI-enabled capabilities within our customer service platforms.

You will partner across functions to enhance customer experience, improve operational efficiency, and ensure compliance in a regulated healthcare environment. The role requires executive-level communication and change management.

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