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Job description
Description & Requirements
Airport Service Operations Manager
Dallas-Fort Worth International Airport
Must be able to work an Overnight Shift
$80K to $85K Annually DOE - Employer Paid Health Insurance - Up to 5% Annual Bonus
Bradford Airport Logistics (BAL) offers a tremendous career opportunity in a high-growth environment that combines technology and services in the exciting aviation industry. Check us out at:
Bradford Airport Logistics is seeking a dynamic, hands-on Airport Service Operations Manager to work overnight at our DFW Receiving and Distribution Center, serving Dallas-Fort Worth International Airport (DFW). We're counting on you to maximize terminal and customer service performance by providing proactive, highly visible leadership across the airport terminals. In this critical role, you will collaborate with other departments to meet customer KPIs and SLAs and act as a champion of BAL's company values.
Airport Service Operations Manager 's Responsibilities
Act as a primary point of contact for all customers, regulatory agencies, and stakeholders in the logistics supply chain supporting DFW airport concessions
Build strong working relationships with retail concessionaires at the Terminal to provide an effective route for diagnosis and resolution of issues
Manage the delivery volume of all products to airport terminals
Direct logistics specialists in their daily operations within the airport terminals
Manage metrics to ensure that all contractual metrics are met and exceeded
Develop staff in areas of logistics, customer service, regulatory compliance, and operations
Use the proprietary company database to track service levels and perform trend analysis
Operate across multiple terminals to support the needs of the business
Ensure high standards of customer satisfaction through regular interactions and formal meetings with airport concessionaires
Ensure high standards of safety and security are upheld in the terminal operation
Encourage proactive reporting of safety incidents and perform trend analysis of incidents
Execute new solutions in support of the continuous improvement of the airport terminal concession operators' retail sales and performance
Perform other duties as assigned
Qualifications for an Airport Service Operations Manager 3 years of management experience with Food/Beverage, Retail, and/or Airport operations preferred
Experience with inventory of goods and goods-replenishment practices
Inventory Management Systems experience
Ability to work overnight
Proficient in MS Word, MS Excel (preferred)
Able to manage complex issues and deliver sustainable results.
Exceptional customer relationship building skills and proven record of customer relations management
Innovative with the ability to influence change management for the business
Flexibility in work shift availability to meet the needs of the business.
A role model who actively promotes and lives the company values.
What's in it for you?
Bradford Airport Logistics offers an excellent, competitive annual compensation plan. The benefit package includes: Employer-paid health insurance
Annual bonus
Paid holidays
401 (k) Company match
Professional Development Program
Opportunities for Career Advancement
If you are looking to grow with an innovative, core-values-based company, please apply today!
*All job offers are contingent upon passing a pre-employment drug screen (excluding Marijuana), airport background check, and clean driving record review.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Worksite address
dallas, TX, 75215, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.