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Job description
Description
Brinks Home™
is a leader in the
smart security industr
y
protecting
over
one
million people across the U.S., Canada, and Puerto Rico.
Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals.
We strive
for the highest standards for our customers
while fostering a positive work environment for our employees
We create a
culture
that
fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in
our
pursuit of security for life.
Position
Overview:
We are currently seeking a determined
Alarm Service Technician
who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity.
The Alarm Service Technician is a hands-on role. You will play an integral role in building and maintaining customer relationships. This role entails visiting customer sites throughout the workday installing, servicing, and inspecting low-voltage electronic security equipment.
Key
Responsibilities
Experience with Alarm panels such as: 2GIG,
Qolsys
Ademco
, GE, DSC, DMP, and others.
Ability to troubleshoot technical problems.
Replace system components as assigned; panels, peripheral devices, audible/visual alarms, etc.
Driving to customer homes to perform service. Occasional lifting, carrying (
up to 30 pounds
), pushing and/or pulling; some climbing and balancing; frequent stops, kneeling, crouching and/or crawling.
Diagnose causes of problems or failures in systems for the purpose of identifying equipment and systems repair.
Customer education and training including a system demonstration.
Conduct a thorough walkthrough / site evaluation with the customer to review work order to make sure the system meets their needs and expectations.
Install and test the operations of all equipment to ensure proper functionality and signal verification required to establish service.
Identify opportunities to improve the use and functionality of the customers system and provide those recommendations.
Maintain safety practices to prevent against injury and damage to property.
Maintain a clean and organized workspace / job site, ensuring customers satisfaction after the
interaction.
Requirements
H.S. Diploma or GED
Good driving record and Valid driver's license.
Excellent customer service skills.
Working knowledge of how an alarm system operates.
Must be ok with climbing ladders and working at heights.
Must be ok working in tight spaces such as crawlspaces,
attics
and basements.
Low-voltage license or alarm installation certification
NICET I
Benefits
Brinks Home recognizes the value of benefits for you and your family, so we offer a comprehensive and competitive benefits program
Medical, Dental,
Vision, 401(k)
with
E
mployer
M
atch
, Paid Time Off & Paid Holidays,
HSA/FSA,
Life
& AD&D
Insurance,
Disability Coverage
, Maternity/Parental Leave, Mental & Physical Health Benefits,
Employee Resource Groups,
Volunteer Hours, Discounted Equipment & Monitoring,
Employee Referral Program, and
Continuing Education
To learn more about our company culture and
career opportunities
, please visit our
and
Career Page
Brinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, sta
t
e, or local laws.
equalopportunityemployer #veteranfriendly
Worksite address
middleton, MA, 01949, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.