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Job description
Ambulatory EMR Application Support Analyst - L2NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Ambulatory EMR Application Support Analyst - L2 to join our team in Frisco, Texas (US-TX), United States (US).Ambulatory EMR Application Support Analyst – L2 Location Remote / USA Shift US Healthcare Support Hours / Rotational On-Call SupportPosition Summary: We are seeking an experienced Ambulatory EMR Application Support Analyst (L2) to provide advanced operational, functional, and technical support for ambulatory Electronic Medical Record (EMR) applications within a healthcare environment. The candidate will support outpatient clinical workflows, EMR interfaces, provider documentation tools, billing processes, and application maintenance activities while ensuring high system availability and user satisfaction. The role requires strong knowledge of ambulatory clinical operations, EMR configuration, troubleshooting, integrations, upgrades, and production support within a healthcare setting.Key ResponsibilitiesClinical Workflow SupportEMR Interface SupportAmbulatory Billing SupportDocument Management SupportApplication Maintenance & Release ManagementIncident & Problem ManagementRequired Skills & Experience:Functional Skills - 5+years of experience in the below skills Strong understanding of ambulatory clinical workflows, including: Scheduling Registration Clinical documentation Order management Results review Knowledge of ambulatory practice operations and provider workflow optimization. Understanding of ambulatory billing and revenue cycle processes.Technical Skills - 5+years of experience in the below skills Experience supporting Ambulatory EMR/EHR platforms. Experience troubleshooting healthcare interfaces and integrations. Knowledge of: HL7 messaging Interface monitoring tools E-Prescribing workflows Clinical documentation templates Experience supporting upgrades, patches, and production releases. Understanding of healthcare data management and EMR archival processes.Healthcare Domain Knowledge – Minimum 5+years of experience in the below skills Ambulatory care workflows. Provider office operations. Medical terminology and clinical documentation. E&M coding concepts and charge capture workflows. HIPAA and healthcare data privacy requirements.Qualifications Bachelor's degree in Healthcare Informatics, Information Technology, Computer Science, or related field. 5–8 years of experience for L2 Support role. Experience supporting healthcare EMR/EHR applications in a production environment. Relevant EMR/EHR certifications preferred.NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $68,076 – 118,188. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.About NTT DATA: NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.
Worksite address
frisco, TX, 75034, US
Who can apply
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