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Job description
Ambulatory Oncology Patient RepresentativeWe are seeking a warm and organized Ambulatory Oncology Patient Representative to join our cancer services team in a regional healthcare setting within the Midwest. This role involves a blend of secretarial duties and exceptional customer service to ensure oncology patients receive professional and compassionate care from check-in through follow-up.Key ResponsibilitiesProvide outstanding customer service as the primary contact for oncology patients.Manage complex scheduling across multiple ancillary services such as labs and radiology with accuracy and timeliness.Handle patient check-in and check-out processes efficiently, coordinating follow-up appointments and referrals.Serve as a liaison between the cancer care team and other departments to facilitate smooth communication and coordination.Obtain and route test results promptly to appropriate parties.Maintain rapport with internal and external healthcare contacts, supporting a collaborative environment.Work effectively with patients from diverse backgrounds, demonstrating cultural sensitivity and professionalism.Maintain confidentiality and handle sensitive information with discretion.Adapt to a fast-paced, dynamic environment while prioritizing tasks and problem-solving independently.Education and ExperienceHigh school diploma or GED required.Three years of experience in a medical clinic setting preferred.Experience in oncology preferred.Training in medical terminology is a plus.At least one year of secretarial experience preferred.Skills and RequirementsProficiency in Microsoft Word, Excel, Windows, and Outlook.Strong organizational skills with the ability to prioritize and work autonomously.Effective written and verbal communication skills for interacting with patients, families, and healthcare staff.Ability to manage routine problems and demonstrate flexibility in a changing environment.Attention to detail and accuracy in all tasks.Reliable attendance and willingness to participate in meetings as needed.This position offers an opportunity to contribute meaningfully to cancer care services while working in a supportive and collaborative regional healthcare environment.
Worksite address
birmingham, IA, 52535, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.