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Job description
Job Summary
Customer Care Professional – American Express – Jefferson City, USA. Salary: $20-$30 per hour. Requires a Bachelor’s degree. This role focuses on delivering exceptional customer service across multiple channels, building strong relationships with cardmembers, and driving business outcomes through consultative selling.
Responsibilities
Deliver high‑quality customer service via calls, chat, and messaging.
Build meaningful relationships with customers using a consultative approach, providing solutions and negotiating optimal outcomes.
Identify opportunities to cross‑sell or upsell products that meet cardmember needs.
Meet and exceed performance metrics, compliance rules, and productivity goals.
Navigate company systems and tools to serve customers and help them access online and mobile platforms.
Document necessary information, including pricing, customer transaction details, and account changes.
Re‑prioritize and adapt to changing environments.
Qualifications
Demonstrated professionalism and excellence in high‑pressure situations.
Passion to serve by delivering superior service in every interaction.
Ability and resilience to work in a fast‑paced, dynamic environment while multitasking across multiple systems.
Strong interpersonal, verbal and written communication skills.
Assertive in addressing difficult conversations.
Exceptional negotiation, influencing, and problem‑solving skills.
Analytical, forward‑thinking, and meticulous attention to detail.
Self‑confident working in a digital environment.
Preferred Qualifications
Minimum 1 year of CSAT/NPS experience, plus at least 1 year of voice account experience from a recent employer (U.S. Customer Support).
High‑level customer service experience (ideally in BFSI or billing) and/or experience in fee‑era/consultative selling.
Proven success as a top performer.
Experience measured on VOC (Voice of Customer) and AHT (Average Handling Time) from recent employer.
Bachelor’s degree or equivalent diploma.
Working Conditions
Hybrid work model – onsite and remote.
Requires a minimum of 25Mbps internet connection at a quiet and private home location.
Remuneration includes performance incentives.
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Worksite address
jefferson city, MO, 65101, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.