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Job description
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
nPosition Summary
nConducts routine care coordination, support, and education through the use of care management resources in order to facilitate appropriate healthcare outcomes for members. Helps implement projects, programs, and processes for Case Management. Applies practical knowledge of Case Management to administer best of class policies, procedures, and plans for the area.
nA Brief Overview
nConducts routine care coordination, support, and education through the use of care management resources in order to facilitate appropriate healthcare outcomes for members. Helps implement projects, programs, and processes for Case Management. Applies practical knowledge of Case Management to administer best of class policies, procedures, and plans for the area.
nWhat you will do
nnnConsults with case managers, supervisors, medical directors and/or other health programs using a holistic approach, to overcome barriers to meeting goals and objectives.
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nnPresents cases at case conferences to obtain a multidisciplinary review in order to achieve optimal outcomes.
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nnIdentifies and escalates quality of care issues through established channels.
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nnDemonstrates negotiation skills to secure appropriate options and services necessary to meet the member’s benefits and/or healthcare needs.
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nnDelivers influencing/ motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health.
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nnProvides coaching, information, and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices.
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nnAssists in encouraging members to actively participate with their provider in healthcare decision-making.
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nnConducts comprehensive evaluations of referred members’ needs/eligibility using care management tools and recommends an approach to case resolution.
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n nFor this role you will need Minimum Requirements
n*Must live in Louisiana Region 7 (Alexandria/Shreveport): Northwest parishes (Caddo, Bossier,
nWebster, Claiborne, Bienville, Red River, Desoto, Sabine, Natchitoches)
nnnDegree in Health Care/Human Services related field
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nnCase Management Experience
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nnStrong customer service orientation and problem solving skills
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nnExcellent communication/telephonic skills
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nnExcellent motivational interviewing skills/ability to build rapport and trust telephonically
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nnExcellence in documentation and respecting compliance/regulatory standards
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nnHighly organized, remain self-driven without direct supervision
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nnManage time effectively
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nnAchieve performance metrics
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nnTechnology proficiency
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nnHighly organized, remain self-drive without direct supervision
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nnAbility to travel within 125 miles round trip for 1 day in the field
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nnVariable work scheduled with ability to work 2 days weekly until 9pm local time
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n nPreferred Qualifications
nnnBachelors and/or Master's Degree
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nnCCM certification
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nnPrevious experience in managed care organization
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n nEducation
nDegree in Health Care/Human Services related field required
nAnticipated Weekly Hours
n40
nTime Type
nFull time
nPay Range
nThe typical pay range for this role is:
n$21.10 - $36.78
nThis pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
nOur people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
nGreat benefits for great people
nWe take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
nThis full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
nAdditional details about available benefits are provided during the application process and on Benefits Moments ( .
nWe anticipate the application window for this opening will close on: 10/30/2026
nQualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
nCVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran — committed to diversity in the workplace.
Worksite address
slidell, LA, 70461, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.