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Job description
Location: MA, Hybrid
Organization Summary:
Community Care Cooperative (C3) is a 501(c)(3) non-profit multi-service organization governed by Federally Quality Health Centers (FQHCs). Our mission is to leverage the collective strengths of FQHCs to improve the health and wellness of the people we serve. We fulfill two primary business functions for the FQHCs we work with. First, we are an FQHC-led accountable care organization (ACO); second, we are a Management Services Organization (MSO) for FQHCs.
As an ACO, we negotiate value-based payor contracts on behalf of our FQHCs, hold and operate those contracts (including fulfilling many compliance, financial management, and population health management functions), and maximize the return to FQHCs of any incentive dollars earned. We are proud to be the market leader in the MassHealth ACO Program. We are the largest Medicaid ACO in Massachusetts, and we operate a variety of business offerings nationwide.
As an MSO, we (along with our subsidiary companies, which are also FQHC-led non-profits) provide several financial, operational, and technological services to groups of FQHCs. These services include Epic EHR licensing and implementation; pharmacy operations consulting as well as the building and direct operation of on-site retail pharmacies; billing and credentialing; employer-sponsored insurance; and others.
We are a fast-growing, dynamic organization developing new partnerships and programs to improve the health of members and communities, and to strengthen our health center partners
Job Summary:
The Analyst I, Professional Billing Epic position will be housed under a subsidiary organization of C3, Community Technology Cooperative, LLC (CTC) to implement, maintain, support, and maximize the use of clinical, financial, and administrative portions of the software applications utilized by CTC in conducting daily operations under the direction of the Manager of Professional Billing
Responsibilities:
Maintain current clinical, financial, and administrative applications, implementing new clinical, financial, and administrative Epic applications
Assist in the assessment of workflow processes and assisting in process re-engineering to achieve efficiencies in departmental operations
Assist users in developing reports and analyses, troubleshooting, and resolution of application issues
Work with the IT Education staff to assist in training users and in the development of documentation
Maintain a level of knowledge about IT operations and network issues and maintaining current industry knowledge
Ability to maintain current system applications
Facilitate end users' ability to understand and maximize the use of the software to perform daily
operations
Evaluate user knowledge and work with IT education staff to develop specialized training when necessary; educate users in system optimization
Acts as liaison between users and the software vendor(s)
Guides the modification of system applications in instances where current applications impede performance or where changes will enhance performance
Ensure system application updates are working properly before updates are loaded into the live system by coordinating testing and update dates with users and vendors
Integrate new application(s) in the existing HIS according to the implementation schedule
Respond to user questions with timely answers and/or referral to appropriate department/person
Assist users with technical problems by alerting HIS Operations staff to the need for repair or investigation
Coordinate with Database Analysts to provide expertise in the development of reports and analyses
Work with other IT staff to ensure interfaces between applications and systems are functioning properly
Maintain and periodically review dictionaries, assist in entering and maintaining user codes, maintain the security of applications, and ensure consistency between various dictionaries
Investigate on timely basis discrepancies in statistics which could indicate a problem with the accuracy of data
Work with application managers, staff from affected areas, and representatives from other impacted areas, to analyze computer system functions and compare data and existing systems both functionally and procedurally
Implement new clinical, financial, and administrative software, including add-on features, and/or new routines in existing applications
Participates with other IT staff and other clinical, financial, and administrative areas in the planning and implementation stages of the application, including the development of dictionaries
Work with Department Managers and IT Education staff to ensure training programs for use of applications are developed and conducted for all levels of users and participate in such programs when needed
Develop system documentation to supplement vendor manuals and which defines processes, procedures, and policies regarding utilization of various functions
Assist departments with the development of downtime procedures
Work with Operation Manager and staff to establish schedules for report production and system jobs to maintain balanced system utilization and minimize system degradation, if necessary
Sustain working knowledge of key functions of all aspects of the department in order to provide emergency coverage in the absence of others in the department
Work with Applications Manager to accomplish other departmental tasks
Notify the Applications Manager of requests for custom modifications to standard applications and of any updates to standard systems which replace existing custom modifications so that the Application Manager can take appropriate action
Assist in the development of IT policies and procedures and notify users as appropriate
Participate in applications on-call rotation for the information system
Participate in hospital quality teams and committees as necessary
Demonstrates competent and effective job performance skills as evidenced by the volume, skill, and technical knowledge of work performed, neatness, accuracy, thoroughness, and completeness, and the ability to follow instructions
Demonstrates the ability to interact effectively and in a professional manner with peer
Administration and other customers as demonstrated by willingness to work with others to
achieve CTC's goals
Ability to present a friendly and positive manner, willingness to seek additional tasks
Responsibility to assist the department and/or peers, ability to be flexible and perform new tasks and adjust to change even under pressure
Ability to accomplish results by working effectively with or through other people
Ability to hear and communicate with others in a clear, understandable, and professional manner in person and on the phone
Demonstrated use of good written and verbal communication skills
Maintain current industry knowledge by attending industry seminars, reviewing professional literature, and communicating on a regular basis with other IT analysts
Other duties as assigned
Required Skills: Ability to understand, analyze, document, and explain business processes and the data that underly them
Experience working with Electronic Health Records, medical claims, and other health care data
Flexible and adaptable to change in a fast-paced environment
Demonstrated ability to work both independently and as part of a team
Demonstrated ability to thrive in a fast-past environment
Nuanced interpersonal communication skills
Weekly on-call will be a requirement for this position
Desired Other Skills: Familiarity with the MassHealth ACO program
Familiarity with Federally Qualified Health Centers
Experience working in a provider organization
Experience working in a managed care environment
Experience with anti-racism activities, and/or lived experience with racism is highly preferred
Qualifications: Bachelor's degree in a healthcare-related field, Information Systems or Business Management
Preferred Epic application proficiency
Minimum of 1 year experience working within Epic applications preferred
Prior EHR systems support preferred
** In compliance with Infection Control practices per Mass.gov recommendations, we require all employees to be vaccinated consistent with applicable law. **
Worksite address
boston, MA, 02298, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.