About this opportunity
The ODP Group, LLC lists this Analyst, Print Pack & Ship Operations & Fleet opportunity in boca raton, Florida. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Overview
nThe Analyst, Services Strategy & Operations Support is responsible for hands-on execution and testing across both equipment and operations — spanning the Copy & Print Depot (CPD) equipment lifecycle and Print, Pack & Ship store operations.
nOn the equipment side, this role physically tests equipment and programs in the lab and in stores, documents findings, and monitors vendor service levels each day to make sure stores get the support they need. The Analyst owns finishing equipment ordering and initial invoice/meter payment coding and serves as frontline support during equipment deployments.
nOn the operations side, this role provides field input for SOPs and training materials developed by the Sr Analyst, operationalizes Print, Pack & Ship processes on the ground in stores, and owns first-line Ask for Support response.
nThis role is expected to actively use Claude/AI tools to speed up repetitive tasks (testing logs, invoicing, reporting) and document steps taken for repeatability, in support of the team's broader automation goals.
nPrimary Responsibilities:
nEquipment / Fleet
nnnPhysically tests equipment and programs in the lab and in stores — running units through configurations, paper settings, and use cases; documents findings and reports out
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nnValidates and codes monthly meter payments and standard/smaller invoices for Sr Analyst review; owns ordering of finishing equipment and non-catalog requests
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n nPrint, Pack & Ship Operations
nnnDrafts field commentary and equipment how-to documentation as input for SOPs
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nnOperationalizes Print and Pack & Ship SOPs and processes on the ground in stores, focused on continuous process improvement and keeping all SOPs current so the Personal Assistant is working from accurate, up-to-date info when stores request it.
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nnFrontline support during equipment deployments — distributing memos, staffing a real-time troubleshooting help desk for store issues, and escalating as needed
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n nVendor Monitoring, Escalations & Pilot Support
nnnMonitors vendor service levels daily; flags emerging vendor issues to the Sr Analyst
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nnOwns first-line response for Ask for Support tickets; flags trending or emerging equipment/store issues
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nnRuns field testing and legwork in support of pilot programs
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n nEducation & Experience:
nnnLevel of Formal Education: Associate degree or equivalent years of experience
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nnArea of Study: Business or related field
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nnMinimum Years of experience: 2-3 years’ experience in related field
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nnType of Experience: Retail store experience, specifically in print and tech services operations
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nnTechnical Competencies:
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nnAbility to operate a print services department
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nnAbility to operate a tech services department
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nnAbility to use MS Office
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nnSkills & Abilities:
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nnStrong communication skills (verbal and written)
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nnOrganizational skills
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nnBusiness process and problem-solving skills
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nnManage by influencing others
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nnPersonal Attributes:
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nnHigh initiative
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nnCustomer focused
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nnAbility to create strong relationships
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n nAbout The ODP Group : The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.
nCommitment to Safety: We are committed to maintaining a safe and healthy work environment for our Coworkers and our customers. All Coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.
nDisclaimer : The above statements are intended to describe the general nature and level of work being performed by Coworkers assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of Coworkers so classified. Other duties may be assigned.
nPay, Benefits & Work Schedule: The salary range for this role is $50,900/yearly to $79,550/yearly, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunities to move and grow within our organization! You may be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.
nEqual Employment Opportunity : The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
nWe will consider for employment qualified applicants with arrest and conviction records pursuant to the City & County of San Francisco Fair Chance Ordinance.
nApplication Deadline : The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.
nHow to Apply: Click the “Apply Now” button and follow the instructions on each page. When you have completed the application, click the “Submit” button.
nREQNUMBER:
Worksite address
boca raton, FL, 33481, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.