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Job description
Animal And Client Care AssociateAnimal and Client Care Associates (ACCA) are responsible for facilitating the animal adoption process by matching potential adopters with the best possible new companion. Excellent customer service is mandatory. During the adoption process, ACCAs will coach clients on medical and behavioral information, basic animal behavior and training, provide resources, and take the clients through meeting their new animal companions. ACCAs are also required to follow all human and animal health and safety protocols, participate in routine trainings, and process and record financial transactions. All Adoptions employees will become Fear Free certified and will follow appropriate animal handling when practicing basic animal husbandry.This is a part time position for shifts on Fridays, Saturdays and/or Sundays.ResponsibilitiesProvides compassionate and responsive service to clients and their animals, including communicating with Cantonese-speaking clients when needed to facilitate appointments, answer questions, provide information, and support a positive client experience.Actively practice and promote the Society's missionAdvocate for shelter residents and the humane treatment of all animalsProvide quality customer service to clients, volunteers, and staffFacilitate client/animal interactions during adoption appointmentsInterpret and relay medical evaluations and behavioral assessments of dogs and catsPromote the use of the SF SPCA HospitalWork cooperatively with all volunteers, recognizing the talent and commitment they bring to the organizationActively promote donation and giving opportunities as appropriatePromote and participate in Society programs, services, and special eventsMaintain positive relationships with coworkersParticipate in staff meetings and stay up to date on departmental and organization-wide trainingsPractice discretion with confidential informationRespond to emails and phone calls promptly and courteouslyMaintain appropriate hygiene and wear the staff uniform at all timesFollow established cleaning and disease prevention protocols to clean, disinfect and maintain shelter condos, kennels, cages, and general areasMonitor and track the health and behavior of the animals and immediately report abnormalities, progress, or needsEnsure all shelter animals are properly housed and cared for within the guidelines of the Five Freedoms of Animal Welfare, and that only Fear Free and positive reinforcement training methods are employedComplete necessary forms and data entry to process adoptions of animalsComplete timely data entry tasks, and ensure data integrity, using both paper and computer-based filing systemsRequirementsHigh school diploma or equivalentCA Driver's License and insurable driving record preferredMandarin or Cantonese fluency is required. This position will occasionally provide direct client support in Mandarin or Cantonese, including answering questions, providing information, and helping clients navigate our services.Client service experiencePrepared to work a very physically and socially demanding jobComfortable handling dogs/cats of all sizes and breedsAvailable to work weekends, evenings, holiday shifts, and overtime as neededCommitment to the mission, values, goals, and success of the San Francisco SPCABe highly motivated, flexible, patient, and service-oriented while maintaining a professional manner with the public at all timesAct as a team player, practicing great communication and multitaskingCompassion for people with a willingness to work with the needs of a diverse clienteleWillingness to accommodate animals in the work placeStrong animal handling experience preferredKnowledge of animal psychology/science is helpfulComputer skills in a Windows environment requiredSalary & Benefits:The staring hourly wage for this position is $25 per hour. Regular, part-time positions over 20 hours/week are eligible for a benefits package that is adjusted based on their total hours. Part-time under 20 hours a week, Relief, Temporary, and Seasonal positions are eligible for only those benefits provided by law. All positions are eligible for discounts on veterinary care at our SF SPCA Veterinary Hospital and Spay/Neuter Clinic at Mission Campus.
Worksite address
san francisco, CA, 94103, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.