About this opportunity
FHN lists this Application Educator opportunity in rockford, Illinois. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Title
Essential Duties and Responsibilities
Master the assigned application/s as well as specific workflows related to the use of the application/s.
Use combined knowledge of workflows and the assigned application, to assess current process and information needs. Participate in workflow design improvement and system build of assigned software system (s). Build, test and maintain training environment for the assigned application (s).
Provide training for application installations, upgrades/updates, and ongoing user training and support.
Design courses and prepare materials using instructional design principles and methods that are consistent with adult learning principles. Maintain documentation per department protocol.
Demonstrate and mentor others in effective presentation and facilitation skills to lead an effective learning experience. Deliver training in a classroom setting on an individual basis, or via remote support.
Scheduling of end-users, trainers, classrooms, and students. Maintains training records in the learning management system.
Utilize application skills and tools to provide direct phone support to answer end-user questions. Create and document utilizing protocol, triage, follow up and appropriately route or resolve service desk tickets.
Consults with providers, clinical and business leaders and other partners to identify problems and resolutions related to software applications and functions
End user support during on-call hours will be expected.
Education and/or Experience
Bachelor's degree preferred or equivalent work experience in a discipline developing analytical and conceptual thinking skills. Minimum 2 years previous experience training, designing and supporting medical software applications required.
Experience in adult education and detailed understanding of workflows and system configuration required.
Certification/Licensure
Prior certification in Epic application preferred.
Required to achieve assigned Computer Application certifications within 90 days of training and to maintain assigned certification while in this role.
Other Skills and Abilities
Experience with and demonstrates competence in Microsoft Office Applications. Ability to work independently and be result oriented.
Requires excellent verbal and written communication skills and ability to coordinate and prioritize tasks and project components. Ability to lead.
Level of Supervision
Minimal supervision required
Supervises
This job has no supervisory responsibilities.
Pay Range:
$58,797.66 - $91,136.38
Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Mercyhealth offers competitive pay and a comprehensive benefits package including:
Medical, Dental, Vision
Life & Disability Insurance
FSA/HSA Options
Generous, accruing paid time off
Paid Parental and caregiver leave
Career advancement and educational opportunities
Tuition and certification reimbursement
Certification Reimbursement
Well-being Programs
Employee Discounts
On-Demand Pay
Financial Education
Annual recognition/awards events
Partner appreciation days
Family entertainment/attractions discount
Community service/improvement opportunities
Click here for more details regarding Mercyhealth Careers Benefit Information.
At Mercyhealth, we don't simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated care across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.
Mercyhealth has been nationally recognized for our commitment to our people and culture, including:
#1 in the nation on AARP's Best Employers for Workers Over 50
One of Working Mother magazine's 100 Best Companies for Working Mothers
A Top 50 Company and Top 10 Nonprofit for Executive Women
Worksite address
rockford, IL, 61103, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.