About this opportunity
Nailor Industries, Inc. lists this Application Engineer opportunity in houston, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
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Nailor Industries, Inc. is an industry leading global manufacturer of commercial HVAC air distribution and control products. We are seeking a suitably qualified Application Engineer for our Air Control product lines. The successful candidate will become a key player in growing existing product lines that will expand our market opportunities.
Summary
The Application Engineer is responsible for Fielding product application calls, pre-sale technical support, and post-sale technical support from independent representatives, contractors, and engineers throughout the country. They function as first line of communication to diagnose potential field service and warranty issues. Develop and administer action plans to remedy customer issues. Interaction with order entry, customer service, sales, engineering, and manufacturing is required to review and process all special sales orders to ensure they are accurately documented prior to releasing to manufacturing. This position also works with manufacturing to support the production process while driving manufacturing initiatives to improve quality.
Essential Duties And Responsibilities (other Duties May Be Assigned)
Provide immediate first response to all quality related inquiries and reports from customers
Determine need for and plan / coordinate all visits to job sites. Identify and assign necessary assets, while minimizing cost of remediation
Communicate with and support manufacturing and quality control teams in trouble shooting and analyzing quality issues during production and warranty issues in the field (this could include a ‘hands on’ approach)
Coordinate projects with special product requirements. Work with design engineering to interpret customer specifications and ensure the supplied product meets expectations
Develop costing for special products
Lead efforts to determine root cause of problems and work with sales, customer service, manufacturing team and field service to rectify and bring closure to the warranty event.
Prepare reports that show analysis of events, including data and relevant issues, closure of event, and recommendations to management
Participate in representative and engineering training sessions
Education And Experience Requirements
Bachelor’s degree in Mechanical, Electrical or Industrial Engineering
2+ years of commercial HVAC systems experience preferred. Involvement across areas like engineering, installation/start-up, maintenance, repair, troubleshooting, technical sales, or customer service is a plus.
Demonstrated knowledge of commercial HVAC control systems
Ability to read and interpret mechanical and electrical plans, schedules, technical drawings, and contract specifications
Specific Skills Requirements
Excellent written communication, verbal communication, and presentation skills
Ability to interact well with customers on the phone and in person is a must
Strong interpersonal skills
Proven problem solving and analytic skills
Strong organizational skills
Demonstrated computer-based skills
Familiarity with CAD software a plus
Must be highly motivated and self-driven
Physical Demands
Move, transport and handle equipment as necessary at tradeshows, lab testing or for presentations. Ability to carry luggage for travel.
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Engineering and Information Technology
Industries
Industrial Machinery Manufacturing
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Worksite address
houston, TX, 77246, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.