About this opportunity
SoTalent lists this Application Engineer opportunity in houston, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Senior Application Support Engineer – Industrial Digital Solutions
Our client is seeking an experienced Application Support Engineer who enjoys tackling complex technical challenges, working with global teams, and helping customers get the most from advanced industrial software platforms. In this role, you will act as a subject matter specialist for asset and process data systems used in large-scale industrial environments, supporting customers to improve reliability, performance, and operational insight.
Location: Houston, TX preferred; other U.S. company locations may be considered.
Relocation support: Available.
Work model: Hybrid and flexible.
What You’ll Be Doing
Provide expert-level technical assistance to customers worldwide, ensuring issues are resolved efficiently and to a high standard.
Collaborate across international support and engineering teams to diagnose and resolve advanced system and application issues.
Contribute to technical documentation, shared knowledge libraries, and self-service resources to help customers solve problems independently.
Improve support effectiveness by creating tools, refining workflows, and participating in best‑practice forums.
Support new product rollouts through early testing, internal training, and readiness activities.
Meet or exceed service targets for response times, resolution quality, and customer satisfaction.
Required Background
Bachelor’s degree in a technical field such as engineering, science, or information technology from an accredited institution.
At least five years of hands‑on experience supporting or delivering industrial software solutions, including process data historian platforms and exposure to asset performance or manufacturing execution systems.
Preferred Experience and Skills
Degree in Chemical, Process, Control, or Instrumentation Engineering, or a closely related discipline.
Strong working knowledge of Microsoft IIS and SQL Server environments, with proven troubleshooting experience.
Excellent written and verbal communication skills, with the ability to explain complex topics clearly.
Analytical mindset with strong problem‑solving capabilities and attention to detail.
Practical understanding of how asset and process data systems are used in heavy or continuous process industries.
Curious, proactive, and motivated to continuously expand technical expertise.
What We Offer
Flexible hybrid work arrangements
Generous time‑off policy
Comprehensive health, dental, and vision coverage
Retirement savings plan with employer contributions
Education and professional development support
Paid parental leave and employee wellness programs
Multiple paid holidays throughout the year
Please note: This job posting is just a preview of the full scope of the position. A comprehensive job description is shared by a member of our team.
Seniority level
Associate
Employment type
Full‑time
Job function
Analyst
Industries
Software Development
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Worksite address
houston, TX, 77246, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.