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Job description
Applications Support AnalystSchedule: Sun, Mon, Tue, Wed, Thurs nights from 11:30pm-6:30am CSTJoin The #1 Furniture Company-Join The #1 Furniture BrandAshley Furniture Industries, Inc. is the largest manufacturer of furniture in the world. Established in 1945, Ashley offers one of the industry's broadest product assortments to retail partners in 123 countries.Apply today to our IT team at Ashley Furniture – the World's Largest Furniture Manufacturer!Our IT team combines a highly skilled workforce, the most advanced equipment available, and incredible computer optimization to create one of the most agile operations in the industry!Summary:The Applications Support Analyst is responsible for providing simple to intermediate technical and problem resolution support on all of Ashley Furniture's applications across the globe with the goal of maximizing service availability and satisfaction for all internal and external customers. This position is also responsible for delivering clear, concise, timely communication to our customers to ensure their confidence in our team's passion to provide them with the best customer experience possible. The Applications Support Analyst is accountable for providing timely and effective support and escalation for Ashley Furniture's systems, software and associated products.Responsibilities:Continuously deliver clear, concise, timely communication to our customers to ensure their confidence in our team's passion to provide them with the best customer experience possible.Provide timely and effective support and escalation for Ashley Furniture's systems, software and associated products.Troubleshoot and resolve issues impacting Ashley Furniture's systems, applications and services within the agreed time to recovery, with guidance as needed.Contribute to the research and resolution efforts during all Incidents.Work closely with development and operational teams globally to ensure rapid service restoration.Follow process and procedure standards to maintain and improve service and efficiency.Prevent the repetition of issues by assisting in root cause analysis.Provide accurate daily handover of all ongoing and major incidents in shift to offshore colleagues.Continually develop expertise on the systems, technology and infrastructure.Improve future resolution of incidents by identifying the need for new and improving existing knowledge articles.React to change productively, communicate effectively and handle other essential assigned tasks.Demonstrate the Company's Core and Growth Values in the performance of all job functions.At Ashley, we're more than a business…we're family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We're problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for status quo. It's the reason we're always searching for better ways to delivering an exceptional customer experience. That's why Ashley Furniture is #1 in our industry.Ready to grow? You've come to the right place. Ashley Furniture has a "Growth Mindset", and once you join our team, you'll learn from the best in the business.Apply today and find your home at Ashley!Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Worksite address
advance, NC, 27006, US
Who can apply
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