About this opportunity
Fintal Partners lists this Application Support Engineer opportunity in chicago, Illinois. Review the employer’s description below for duties, qualifications and application requirements.
Job description
This range is provided by Fintal Partners. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$120,000.00/yr - $250,000.00/yr
This organization is a global, technology-driven trading firm operating across major financial markets worldwide. The firm builds and operates its own proprietary systems and deploys capital directly, which places a strong emphasis on system reliability, data integrity, and operational excellence. Technology is treated as a core function rather than a support layer, with engineers owning systems end-to-end in production.
Role Overview
As an Application Support Engineer, you will be responsible for maintaining and supporting core data platforms that underpin trading, analytics, and regulatory workflows. The role sits between engineering teams and system users, focusing on the health, accuracy, and performance of high-volume data pipelines. This is a hands‑on production engineering role with real technical depth, not a ticket‑driven help desk position. You will work closely with developers and stakeholders to investigate issues, improve system robustness, and support the onboarding of new applications into production environments.
Responsibilities
Operate and support high-throughput data processing systems that ingest, transform, and distribute market and transactional data
Monitor production pipelines and alerting systems to ensure data completeness, correctness, and timeliness
Investigate and resolve production incidents, including failed jobs, data inconsistencies, and performance degradation
Analyze logs, datasets, and application behavior to identify root causes of issues
Collaborate with software engineers to diagnose defects, recommend improvements, and validate fixes
Respond to user inquiries related to data availability, analytics outputs, and reporting workflows
Provide hands‑on L1 and L2 support while contributing to deeper technical investigations alongside engineering teams
Assist with onboarding and operational readiness of new systems and data flows
Participate in follow‑the‑sun operational coverage with distributed teams
Requirements
Experience supporting market data, reference data, or similarly complex data platforms in a financial or trading environment
Strong background in production or application support for performance‑sensitive systems
Exposure to L1–L3 support responsibilities, including working directly with development teams
Ability to read and reason about object‑oriented code in a production setting
Comfort working in Linux‑based environments
Strong debugging and analytical skills with an emphasis on root‑cause analysis
Ability to communicate clearly with both technical and non‑technical stakeholders
Proven ability to work independently and maintain composure during incidents
Seniority level
Mid‑Senior level
Employment type
Full‑time
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Worksite address
chicago, IL, 60290, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.