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Job description
Appointment Scheduler - Medical Office CoordinatorWendell, NC $34,499 - $46,099 a yearFull TimeSummary:This role involves obtaining and verifying demographic, clinical, financial, and insurance information to facilitate appointment scheduling for patient tests and procedures. The scheduler handles pre-registration and financial clearance, ensuring medical necessity validation for Medicare and Non-Medicare cases. Additionally, the position requires processing signed physician orders to maintain clinical documentation for care delivery.Key Responsibilities:Schedule outpatient appointments for various modalities, excluding biopsy and special procedures, coordinating resources such as equipment, staff, and rooms.Manage add-on and same-day appointments, ensuring proper sequencing to minimize patient delays.Perform insurance eligibility and benefit verification through multiple channels, documenting findings accurately.Pre-register patients and provide appointment reminders, including preparation instructions and financial responsibility details.Collect patient co-payments, co-insurances, deductibles, deposits, and outstanding balances during pre-registration.Educate patients, families, and physician offices about diagnostic testing preparations and scheduling instructions.Confirm appointments with referring offices and reconcile daily charge reports, addressing any discrepancies.Education:High school diploma or equivalent required.Preferred coursework in Business, Health Care Administration, or Computer Technology.Medical terminology proficiency required within the first year of employment.Experience:1-2 years of insurance or clerical experience in a hospital or medical office environment.Requirements and Skills:Successful completion of pre-employment and post-training assessments.Knowledge of insurance processes and payment collections.Proficiency with Microsoft Office software.Strong verbal and written communication, customer service, and problem-solving skills.Ability to manage complexity and stress in a dynamic healthcare setting.Flexibility to work department hours, including possible shift rotations.Physical and Work Environment:Effective oral communication and sensory abilities to collect information.Dexterity to operate office equipment.Work performed in a well-lit, temperature-controlled office or call center environment.Regular use of computer screens, telephone, and business machines.Ability to lift or move items up to 50 pounds occasionally.This position serves a diverse regional population in the Southeastern United States, providing essential scheduling and administrative support to ensure smooth patient care operations.
Worksite address
wendell, NC, 27591, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.