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Job description
Appointment Setter - Automotive Sales / Customer Experience Specialist
Turn Conversations Into Opportunities at Thelen Chrysler Dodge Jeep Ram Kia
Do you love talking with people? Are you energized by helping customers and creating opportunities? If you're a strong communicator who enjoys a fast-paced environment and wants a career with growth potential, we want to hear from you.
Thelen Chrysler Dodge Jeep Ram Kia is seeking a motivated Sales Assistant / BDC Agent to join our growing team. In this role, you'll be the first connection between our dealership and prospective customers. Through phone calls, texts, emails, and online inquiries, you'll help customers find the right vehicle while scheduling appointments that drive our dealership's success.
No two days are the same, and every conversation is an opportunity to make a difference.
What You'll Be Doing
As a Sales Assistant / BDC Agent, you'll play a key role in creating exceptional customer experiences by:
Responding promptly to internet leads, phone calls, emails, and text messages
Reaching out to prospective customers through outbound calls and follow-up workflows
Connecting with previous customers and unsold opportunities to create new sales opportunities
Building relationships and identifying customer wants, needs, and interests
Scheduling and confirming appointments for our sales team
Maintaining accurate customer information within our CRM system
Working closely with sales consultants to ensure a seamless customer experience
Helping drive dealership traffic through consistent communication and follow-up
Meeting appointment-setting and lead-generation goals
Managing multiple communication channels while staying organized and focused
What We're Looking For
We're looking for someone who: Enjoys talking with people and building relationships
Has excellent communication and customer service skills
Is comfortable making both inbound and outbound calls
Can confidently engage customers over the phone
Is organized, dependable, and detail-oriented
Thrives in a fast-paced environment
Has the ability to talk and type simultaneously while navigating multiple systems
Brings a positive attitude and team-first mindset
Has basic to intermediate computer skills
CRM experience is a plus, but we are willing to train the right candidate
1 year customer service, sales, call center, or BDC experience required
Experience Requirements: Minimum of 1 year in customer service, sales, call center, BDC, or a related role
CRM experience is a plus, but we'll train the right person
What We Offer
Work-Life Balance
Monday-Friday schedule
No weekends
Competitive Compensation
$15/hour base pay
Performance-based commission opportunities
Career Growth
Paid training and ongoing development
Advancement opportunities within Thelen Auto Group
Benefits Package
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k) with Company Match
Paid Time Off
Health Savings Account (HSA)
Employee Referral Program
Why Thelen Auto Group?
At Thelen Chrysler Dodge Jeep Ram Kia, our people are the foundation of everything we do. We believe in creating a workplace where employees feel valued, supported, and empowered to grow their careers. Whether you're looking to advance in automotive sales, customer relations, or dealership operations, you'll find opportunities to develop and succeed here.
If you're ready to join a team that values hard work, positive attitudes, and exceptional customer service, apply today and start your career with Thelen Auto Group.
Worksite address
bay city, MI, 48706, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.