Aquatics Team Lead

Job description

The Aquatics Leader at British Swim School of Metro Charlotte will gain fulfillment through leading our mission “To ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer.” In this position, you will be responsible for leading, training/coaching, scheduling swim instructors and maintaining a positive environment for the aquatic staff across 3-4 Charlotte area locations. This will result in the retention, success, and positive customer experience for our students and families in the British Swim School Aquatics Program. Results are achieved through analysis, strategic planning, execution and leadership, promoting a fun and gentle approach to student engagement and progression. Maintaining a high level of brand standards across the program is essential for success. The Aquatics lead is expected to be on site at least 4 days a week in a Deck Ambassador, Swim Instructor and coaching role as needed.

nA passion and love of the water and working with children is a must!

nKnowledge, Skills, and Abilities

nEnthusiastic, assertive personality with strong relationship and customer service skills

nEffective and influential leadership in a fun environment built on trust

nWritten and oral communication skills

nEffectively communicate with children, customers and employees

nStrong aquatics acumen with collaboration skills

nDisciplined to follow and enforce schedules, company policies and enforce safety procedures based on Franchise expectations

nAbility to lead, supervise, train and coach associates, to include organizing, prioritizing, and scheduling work assignments

nCritical thinking, problem solving, analysis and strategic planning

nAbility to multi-task among a variety of programs

nAble to demonstrate and/or have knowledge of freestyle, backstroke, breaststroke and butterfly swim strokes

nRoles and Responsibilities

nReports to and communicates directly with the Aquatics Director and the Franchise Business Owner

nAttend staff meetings and ongoing training/coaching as requested by Aquatics manager/director or Franchise owner

nHire, supervise, support, train, coach, develop and retain a dynamic team of swim instructors and deck ambassadors

nIdentify areas of opportunity, develop and execute action plans to address challenges and improve results in customer retention, revenue and expense containment through aquatics employees

nConduct training, reviews, recognition and individual development of aquatics staff, when needed

nWork a flexible schedule that may include holidays and weekends as required by business needs

nManage underperforming aquatics associates utilizing personal improvement plans, coaching and disciplinary tools to improve or terminate unsatisfactory performance with consultation of Franchise Business Owner and Human Resources Manager where applicable

nManage staff schedule of aquatics team including time off requests

nConduct classes when needed

nCommunicate with customers and resolve any issues in a timely manner

nRegular and frequent site visits (4x per week)

nEnsure classes and training adhere to current company brand standards

nEnsure pool locations have proper inventory of supplies for lessons

nEnsure that all water and safety standards are maintained at the pools

nEnsure strong execution of all programs

nAttending appropriate ongoing training locally and with corporate

nOther responsibilities as assigned by the Aquatics Director or Franchise Business Owner

nQualifications

nAmerican Red Cross Lifeguard or equivalent (preferred)

nCPR/ First Aid Certification (preferred)

nSuccessful completion of aquatics leadership training through British Swim School Corporate (post hire)

Worksite address

charlotte, NC, 28245, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.