About this opportunity
Aftermarket Performance Group lists this AR/CS Representative opportunity in silverdale, Washington. Review the employer’s description below for duties, qualifications and application requirements.
Job description
FLSA: Non-Exempt
Salary: $20.00-$22.00 DOE
Location: Silverdale, WA
Schedule: Full Time Monday-Friday 8am to 5pm
Job Summary
The AR/CS Representative is responsible for delivering high-quality customer service to external customers by providing information about products, pricing, availability, and order status, while also supporting the accounts receivable (AR) process. This role includes processing orders, resolving customer inquiries and concerns, managing billing/payment issues, and collaborating with internal departments and external business partners to ensure a positive customer experience and accurate account management.
Essential Functions:
Customer Service
Manage a large volume of incoming calls and customer service inquiries
Provide accurate information about products and services, answer questions, and resolve any emerging problems
Process orders, modifications, and returns
Address and resolve customer complaints promptly and professionally
Maintain records of customer interactions, transactions, comments, and complaints
Gather customer feedback and provide insights to improve service quality
Other duties as assigned
Accounts Receivable Process refunds and credit memos
Process and apply incoming payments to customer accounts accurately.
Support month-end closing processes and generate AR reports as needed.
Collaborate with internal departments to resolve account or billing issues.
Maintain accurate records of accounts receivable transactions
Investigate and resolve payment discrepancies.
Send statements and invoices to customers
Other duties as assigned
Required Education & Experience: High school diploma or equivalent required
Previous experience in customer support or a related field preferred
Prior experience in accounts receivable or accounting support strongly preferred but not required (training available).
Must be efficient in MS Office suite: Excel, Word, Outlook, instant messaging, and internet navigation
High degree of accuracy and attention to detail
Strong communication skills, both written and verbal
Flexibility to multitask and shift priorities when needed
Problem assessment and problem solving
Work Environment: Requires working indoors in environmentally controlled conditions with minimal distractions
Physical Requirements: Requires ability to talk and speak through the telephone
Requires speaking / reading English.
Requires extended periods of sitting/standing as well as repetitive movement
Requires repeating the same physical or mental activities over
We offer a full benefits package for eligible employees including: Medical, dental, and health insurance
401k with company match & immediate vesting
PTO (Paid Time Off)
Short term and Long-Term Disability
Life Insurance and more!
Aftermarket Performance Group (APG) is a fast-growing leader in the automotive enthusiast industry. The company is divided into two divisions - Truck and Off-road and Automotive. The Truck and Off-road division focus on the wholesale distribution and direct-to-consumer segments within diesel performance (Premier Performance Products, Truck Tech), Jeep and Off-road (Northridge4x4), Off-road Truck (Stage 3 Motorsports, TrailRecon, PRL Motorsports, Adams Driveshaft), and Manufacturing/Proprietary Brands (Grimm Off-road). The Automotive division includes Wholesale (Launch Distribution), compact performance (RallySport Direct, SubiSpeed, FTSpeed) and Manufacturing/Proprietary Brands.
Candidates must pass a pre-employment background check, and a drug test where applicable, for safety related positions upon hire (please note, not all charges disqualify you from employment).
APG is an equal opportunity employer. This job description is subject to change without notice. This description is intended to explain the general nature and level of work being performed by people assigned to this position. It is not intended to be an entire list of all activities, tasks and skills required of people in this position.
Monday-Friday 8am to 5pm
40 Hours per week
Worksite address
silverdale, WA, 98315, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.