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Job description
Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.
Area Director of Operations, NYC
Convene Hospitality Group is a global hospitality leader with a growing collection of lifestyle brands and venues that bring people together through meetings, events, flexible workspace, and membership-driven environments. Our focus is on creating thoughtfully designed spaces and delivering exceptional hospitality across every aspect of the guest and member experience. As CHG continues to expand its global footprint, we are strengthening our leadership team to support the next phase of growth. We are seeking a New York City-based Area Director of Operations to lead performance and operational excellence across one of our most established markets while helping shape how we scale our people, standards, and business for the future.
About the Role:
As an Area Director of Operations in NYC, you will lead the performance, operational excellence, and continued growth in a multi-unit market. Working closely with property leaders, you will provide the leadership support, strategic direction, and commercial focus needed to drive exceptional hospitality and strong business results. You will balance multi-unit strategy with a deep understanding of each property using data, regular property visits, and close partnership with your teams to identify opportunities, solve challenges, and continuously raise the bar across the organization.
What You'll Do:
Area Leadership & Strategic Direction
Lead operational performance across multiple properties, with a clear understanding of each market, revenue stream, and operating model.
Translate company strategy into clear priorities, goals, and accountability for property leadership teams.
Coach and support property leaders through complex operational, commercial, financial, and people challenges.
Lead regular business reviews, using KPIs and financial performance to identify opportunities and drive action.
Maintain a consistent presence across properties through regular visits, leadership meetings, and operational reviews.
Identify trends and shared challenges across properties and implement scalable solutions and best practices.
Lead operational execution through periods of growth, change, openings, and business transitions.
Partner with centralized teams to resolve issues, allocate resources, and strengthen the overall operating model.
Leadership, Talent & Culture
Build a strong pipeline of operational leaders through coaching, development, and succession planning.
Develop property leadership teams with a focus on financial ownership, commercial acumen, operational excellence, and people leadership.
Establish a culture of accountability, feedback, and continuous improvement across the market.
Partner with property leaders on organizational design, workforce planning, critical hiring, and career pathways and development opportunities.
Ensure new leaders and key hires have clear onboarding, expectations, and development plans.
Commercial Strategy & Business Growth
Partner with Commercial leadership and property teams to drive revenue across membership, meetings & events, food & beverage, and other business lines.
Hold property leadership accountable for key revenue drivers including sales pipeline, occupancy, pricing, event conversion, and post-contract revenue.
Identify opportunities to grow total property revenue through cross-functional commercial and operational initiatives.
Partner with Commercial team on pricing, programming, event strategy, and opportunities to maximize revenue and performance.
Balance revenue growth with operational capacity, profitability, and the client experience.
Financial Performance & Accountability
Maintain a strong understanding of property and market-level P&L performance including revenue, labor, expenses, margins, and profitability.
Hold property leaders accountable for financial performance and the levers within their control.
Review financial results, forecasts, and labor performance; partner with Commercial on annual budgets and market plans, manage reforecasts and cost mitigation, and report to C-suite and leadership on performance trends, key drivers, and forward strategy.
Partner with property teams on action plans to address financial gaps and improve profitability.
Evaluate labor, resource allocation, and operating expenses to improve efficiency without compromising service.
Operational Excellence & Standards
Set and maintain consis
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.