About this opportunity
Prosegur Security USA, Inc lists this Armed Program Director opportunity in northern, Kentucky. Review the employer’s description below for duties, qualifications and application requirements.
Job description
The Program Director report directly to the General Manager & oversees Armed & Unarmed Security Officers. The ideal candidate demonstrates strong leadership skills, communication, & organizational skills & can manage both client relationships & on-site teams effectively
Directs the performance of site personnel across all shifts to ensure operational quality
Ensures compliance with Prosegur policies, client expectations, & regulatory standards
Serves as the primary point of contact for the client; conducts regular check-ins & service reviews. Liaison between the client, General Manager, & site teams across all shifts
Conducts routine inspections and quality checks across multiple posts and/or shifts to maintain property physical security and tenant/visitor safety; corrects deficiencies immediately & escalates issues when necessary
Oversees scheduling, timekeeping, & attendance to maintain proper site coverage & operational efficiency
Reviews reports, logs, & other documentation to ensure accuracy and timeliness in accordance with company policy & customer expectations
Responds promptly and effectively to emergencies, incidents, operational issues; provides oversight & to supervisory personnel
Provides coaching, mentorship, & performance feedback to team members to ensure accountability & professionalism
Promotes a positive client experience by maintaining open communication & proactively resolving concerns
Participates in hiring & ongoing training of site personnel as needed
Enforces company policies & client site procedures consistently and fairly
Ensures compliance with all applicable laws and site-specific policies
Monitors and enforces compliance with uniform/appearance standards and equipment readiness (radios, POP smartphones, flashlights, AEDs)
Leads emergency response per site protocols (evacuations, medical emergencies, workplace violence, severe weather)
Directs coordination with law enforcement, EMS, and client stakeholders; preserves evidence and scene integrity
Maintains current post orders/SOPs; recommend updates based on lessons learned and client feedback
Monitors documentation and tracking for training, licenses, and certifications to ensure that officers remain fully compliant and job-ready
Monitors site inventory control (badges, keys, forms, PPE); approves and submits purchase/repair requests
Spearheads continuous improvement initiatives and cost-effective scheduling
Required Qualifications:
High school diploma or GED
5-10 years of security experience with 4+ years in a supervisory or role
Must possess and maintained an Armed Security Officer license/permit in accordance with state requirements
Active state security license/guard card or eligibility to obtain before start (California)
Valid driver's license
Ability to pass background/drug screening and motor vehicle records check
Supply and maintain a personally owned, approved firearm
Strong written/verbal communication; professional customer service demeanor; conflict resolution and deescalation skills
Prior law enforcement, military, or armed security experience is strongly preferred
Proficiency with common security systems (CCTV/VMS, access control/badging) and Microsoft 365 (Word, Excel, Outlook)
Ability to actively interact with variable shifts including weekends and holidays and respond to after-hours incidents when needed
Shift: All Shifts
Hours: 1st,2nd,3rd Shifts
Pay Rate: $79k
Full Benefits + 401k
Weekly pay
#WER123
(EEO) Statement
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veterans
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.