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Job description
Benefits
401(k)
Employee discounts
Bonus based on performance
Flexible schedule
Opportunity for advancement
About the Role
European Wax Center Berkeley Heights is looking for an enthusiastic and dependable Lead Guest Service Associate to join our team in Berkeley Heights, NJ! In this leadership role, you'll be the face of our guest experience - setting the standard for exceptional service while guiding and supporting your fellow team members. If you thrive in a fast-paced environment and love making people feel welcome, we want to hear from you!
Responsibilities
Deliver outstanding guest service by greeting, assisting, and resolving customer inquiries in a professional and friendly manner
Lead and mentor guest service associates, providing guidance and support during daily operations
Monitor front-of-house activities to ensure smooth, efficient service flow and a positive guest experience
Handle escalated guest concerns or complaints with professionalism and effective problem-solving skills
Assist with onboarding and training new team members on service standards and procedures
Adhere to cleanliness standards and maintenance, providing our guests with a safe environment
Maintain accurate records, logs, and reports related to guest interactions and team performance
Collaborate with management to implement service improvements and uphold company standards
Requirements
1-3 years of experience in customer service, sales, hospitality, or a guest-facing role
Salon experience, knowledge of Zenoti POS a plus
Prior leadership or supervisory experience is a strong plus
Excellent communication, interpersonal, and conflict-resolution skills
Strong organizational skills with the ability to multitask in a dynamic environment
Reliable, punctual, and a positive team-oriented attitude
Proficiency with basic computer systems or point-of-sale (POS) software preferred
Flexibility to work various shifts, including evenings and weekends as needed
About Us
European Wax Center is a growing company based in Berkeley Heights, NJ, committed to delivering memorable experiences and top-tier service to every guest we serve. Our team is built on a culture of respect, collaboration, and a shared passion for excellence. We invest in our people and pride ourselves on creating a workplace where every team member can grow and thrive.
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Worksite address
berkeley heights, NJ, 07922, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.