Job description
At Alliant Insurance Services, we thrive on creating employee benefits solutions built on the idea that health makes growth possible. As top tier professionals dedicated to solving our clients' health and welfare insurance challenges, Alliant team members deliver an unrivaled depth of service, and our unique approach enables us to help clients stay resilient and turn change into opportunity. This position is a chance to join a dynamic, expanding company with prospects for individual and career growth. As one of the 5 largest insurance brokerage firms in the U.S., Alliant provides property and casualty, workers' compensation, employee benefits, surety, and financial products and services to clients nationwide.
More information is available at www.alliant.com.
SUMMARY
Responsible for supporting and enhancing LifeBalance client relationships. Focuses on supporting account executives by handling day-to-day tasks needed to maintain client relationships, and working on various client/member/vendor onboarding, engagement, and communications needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Maintains and enhances client relationships in order to facilitate client renewal and employee engagement by handling communications with clients as needed, sharing content and promotional materials, and developing an understanding of each clients’ unique background and needs
Supports Account Executive with maintenance on assigned clients and helps to enhance client relationships to facilitate client renewal and employee engagement
Acts as direct point of contact for assigned clients, and as a secondary/supporting contact for additional clients
Generates utilization reports for assigned clients
Manages LifeBalance database records for assigned clients, entering new client information or updating existing client information as needed
Works with the Operations Coordinator to ensure clients are invoiced correctly and provides the necessary information needed to be added to Client Central
Handles follow up for assigned clients when payment is not received
Modifies existing communications pieces to create client-specific content for clients to leverage in promoting LifeBalance. Content may include welcome emails, power point slides, program overviews, and more
Assists in vendor outreach and recruitment, establishing new savings partnerships or updating relevant discount information for existing vendor partnerships
Leverages a variety of tactics to nurture potential partnerships and establish savings, including cold calls, emails, and presentations
Manages database entries for assigned LifeBalance vendors, entering new vendor information or updating vendor information in the database as necessary
Assists in quarterly vendor maintenance outreach
Curates relevant local discount information to share with clients on a regular basis
Handles client customer service escalation issues
Leverages creative, strategic thinking to overcome obstacles and stay organized
Refers new brands with interest in paid placement to ad sales team.
Understands the LifeBalance business model and identifies areas of cross-promotion within other Alliant teams
Communicates effectively with marketing/engagement, ad sales, member services, client services, IT, and other LifeBalance departments/team members to ensure the success of each partnership
QUALIFICATIONS
EDUCATION / EXPERIENCE
Bachelor's Degree or equivalent combination of education and experience
Two (2) or more years of experience in an account manager, assistant account manager, or similar client-support role
SKILLS
Proficient in Microsoft Office Suite
Proficient with MailChimp, Constant Contact, or other email-marketing platform preferred
Proficient with Adobe Creative Suite preferred
Verbal and written communication skills
Problem solving and time management skills
Planning, organizational and prioritization skills
#Remote
We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer.
For immediate consideration for this position, please click on the "Apply" button.
Alliant Insurance Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on their qualifications and ability without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, sexual orientation, and gender identity), national origin, ancestry, physical or mental disability, medical condition, marital status, age, genetic information, or status as a protected veteran, in accordance with applicable federal, state, and local laws, including California law.
Applicants are protected under Federal law from discrimination. If you need an accommodation to complete the application process or would like to review these materials in an alternative format, please reach out to
For more information on Alliant Insurance Service's benefits, please visit www.alliant.com/about/careers/benefits
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.