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Job description
The Branch Assistant Manager works with the Branch Manager to organize, plan, and implement strategies in a Sherwin-Williams Automotive Branch. This includes supporting all aspects of branch operations, including customer service, sales, marketing, merchandising, inventory, finances, and store safety. This role will assist in supervising and training store staff.
The individual selected for this role will be expected to work at Automotive Finishes #9351 located at 5 Walker Way, Albany, NY 12205.
This is a full-time position working Monday through Friday between the hours of 8am and 5pm based on business needs and subject to change.
Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
Assist in developing and implementing branch market plan based on market conditions, branch mission and financial/budget objectives
Support business strategies to increase sales and optimize profitability
Build and maintain knowledge of all products to ensure effective customer recommendations
Ensure high levels of customer satisfaction through excellent service
Verify customer orders and transactions are completed and documented accurately
Maintain branch inventory levels
Ensure compliance with policies and procedures including safety, loss prevention, and security
Support employee training, development, performance management, and corrective action
Respond to and resolve any customer and/or employee complaints
Assist in determining staffing needs and develop work schedules
Analyze management and financial reports, including financial ratios relative to Profit & Loss ("P&L")
Assist with daily bank deposits
Minimum Requirements
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must have a valid, unrestricted driver's license
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must have at least one (1) year of work experience in retail, sales, or customer service or have completed a Sherwin-Williams Development Program
Preferred Qualifications
Have at least three (3) years of work experience in customer service, retail, or sales
Have at least one (1) year of work experience in a Sherwin-Williams Automotive Branch
Have at least one (1) year of work experience in an automotive aftermarket industry
Have at least one (1) year of experience in leadership role(s), supervising others, or leading teams
Have at least one (1) year of work experience using Microsoft Office products (e.g. Word, Excel, PowerPoint, Teams, and/or Outlook)
Have work experience using timekeeping and/or customer relationship management ("CRM") systems
Have an associate's degree or higher in Business, Sales, or Marketing
Willingness to relocate for future job opportunities
#SHWSales
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.