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Job description
TSG – The Sheridan Group seeks an Assistant Customer Service Manager to support high-touch client service for public affairs and strategic communications accounts. In this role, you’ll manage daily client inquiries, coordinate resolutions across account and digital teams, and maintain CRM records and service metrics. You will help refine service processes, prepare reports, and support training of junior staff. This position is ideal for someone with strong communication skills, a service mindset, and interest in policy, advocacy, and media-driven campaigns.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.