Assistant Director of Employee Experience and Success

Job description

Job no:

Closes:

Work Type: Staff Full-Time

Locations: Baton Rouge, LA

Categories: Human Resources, Recruiting

College: BRCC

Department: Human Resources

Type of Appointment: Unclassified -Administrative/Staff

EMPLOYEE EXPERIENCE - EMPLOYEE ENGAGEMENT - TALENTDEVELOPMENT

The Assistant Director of Employee Success and Experienceassists the Director in advancing the Baton Rouge CommunityCollege’s talent lifecycle and employee experience strategy. Theposition provides operational leadership for talent acquisition,onboarding, employee engagement, professional development, andrelated workforce initiatives. Working collaboratively with hiringmanagers, supervisors, employees, and campus partners, theAssistant Director translates strategy into consistent programs,responsive services, measurable outcomes, and continuous processimprovements that help Baton Rouge Community College attract,develop, engage, and retain a high-performing workforce.

The Assistant Director serves as a trusted HR partner, providesday-to-day guidance to assigned team members, and may act on behalfof the Director when delegated.

Duties and Responsibilities:

35% Talent Acquisition on and Workforce Support

Lead and coordinate recruitment operations that deliver aneffective, equitable, and service-focused hiring experience.

Partner with hiring managers to develop recruitment plans,sourcing strategies, timelines, and selection processes for facultyand staff positions.

Coordinate job postings, applicant review, screening, interviewac vi es, search committees, references, and pre-employmentrequirements.

Build candidate pipelines and strengthen outreach for critical,specialized, and hard-to-fill positions.

Promote BRCC’s employment brand and ensure a professional,timely, and welcoming candidate experience.

Provide guidance on hiring procedures, documenta on, employmentrequirements, and applicable College,

Louisiana Community Technical Colleges, Louisiana State CivilService, and federal, state, and local legal requirements.

Monitor vacancies, me-to-fill, source effectiveness, acceptancerates, and other recruitment measures; recommend corrective actionsand improvements.

Develop and coordinate recruitment strategies for job fairs,career expos, and community outreach events

to promote the college’s employment opportunities and build talentpipelines.

20% Onboarding and New Employee Experience

Coordinate an integrated onboarding experience that preparesemployees and supervisors for a successfultransition to BRCC.

Administer and continuously improve preboarding, New EmployeeOrientation, first-day readiness, and structured onboardingactivities.

Coordinate with Human Resources, Information Technology,supervisors, and other campus partners to support timely access,resources, and communication.

Develop onboarding guides, checklists, supervisor tools, andemployee resources.

Conduct new-hire follow-up and analyze feedback to identifyopportunities to strengthen retention and early employeesuccess.

15% Employee Engagement, Recognition, and Retention

Implement initiatives that strengthen connection, recognition,retention, and a culture of excellence.

Coordinate employee engagement, appreciation, recognition, andculture-building programs.

Collect and analyze employee feedback from surveys, focusgroups, stay conversations, and program

evaluations.

Support action planning that advances trust, collaboration,accountability, innovation, and quality

communication.

Assist with retention initiatives and recommend improvementsbased on workforce trends and employee

experience data.

15% Learning and Leadership Development

Support accessible, relevant development opportunities thatbuild employee and supervisory capability.

Coordinate professional development, supervisory training,leadership development, and the

Comprehensive Public Training Program (CPTP).

Assist with training needs assessments, annual learning plans,program calendars, facilitators,

communications, and participant records.

Develop or facilitate training and learning resources withinareas of expertise.

Evaluate participation, learning outcomes, application, andprogram effectiveness.

10% HR Technology, Analytics, and Process Improvement

Use technology, data, and continuous improvement practices tostrengthen service delivery and

accountability.

Support functional administration, user guidance, testing, dataquality, reporting, and workflow

improvements for PageUp and related HR systems.

Maintain workforce dashboards, program metrics, and recurringreports for leadership decision-making.

Document procedures, identify service gaps, and lead orparticipate in process improvement projects.

Protect confidential information and maintain complete,accurate records in accordance with policy and

retention requirements.

5% Team Leadership and Administration

Support effective daily operations and consistent delivery ofEmployee Success and Experience services.

Provide work direction, coaching, cross-training, andperformance feedback to assigned staff or student

workers.

Assist the Director with annual goals, project plans, budgets,vendor coordination, reports, and

presentations.

Represent the department on committees, at events, and inmeetings as assigned.

Perform other related duties as assigned.

Required Education:

HighSchool Diploma or equivalent

Required Experience:

Ten (5) years of progressively responsible experience in humanresources, talent acquisition, organizational

development, employee engagement, or learning and development.

Six (2) years of supervisory or leadership experience.

Experience, training, and education may be substituted for therequired education or experience.

A bachelor’s degree in Human Resource Management, BusinessAdministration, Organizational

Development, Higher Education Administration, or a related fieldcan substitute for three years of

progressively responsible experience in human resources, talentacquisition, organizational development,

employee engagement or learning and development.

Required Knowledge, Skills and Abilities:

Project and Change Management – Advanced ability to leadmultiple complex projects, manage organizational

change, establish priorities, and successfully implement strategicinitiatives.

Human Resources Technology – Proficient knowledge of applicanttracking systems, HR information systems,

Microsoft Office applications, and workforce reporting tools.

Communication and Presentation Skills – Exceptional written,verbal, facilitation, and presentation skills with the

ability to communicate effectively with employees, leadership, andexternal stakeholders.

Employment Laws and Human Resources Compliance – Proficientworking knowledge of applicable federal and

state employment laws, and HR best practices related torecruitment, selection, and employee development.

Continuous Improvement and Innovation – Advanced ability toevaluate business processes, identify opportunities

for improvement, implement innovative solutions, and foster aculture of continuous improvement.

Ability to travel locally to a end job fairs, recruitmentevents, and community outreach ac vi es.

Required Licenses orCertifications:

SHRM-SCP

Preferred Education:

Bachelor's degree in human resources, Business Administration,Organizational Development, Higher Education

Administration, or a related field.

Preferred Experience:

Six (4) or more years of progressively responsible leadershipexperience in talent acquisition, employee

engagement, organizational development, learning and development,or human resources management.

Experience in higher education, government, or other complexpublic-sector organizations.

Experience leading strategic recruitment and workforce planninginitiatives.

Experience implementing or administering an Applicant TrackingSystem (ATS), preferably PageUp.

Experience designing and delivering employee onboarding,leadership development, and professional

development programs.

Experience developing and analyzing workforce metrics,dashboards, and performance measures to

support data-informed decision making.

Experience leading organizational change, process improvement,and employee engagement initiatives.

Preferred Knowledge, Skills and Abilities:

Proficient knowledge of applicant tracking systems (e.g.,PageUp), HR information systems (Banner), Microsoft Officeapplications, and workforce reporting tools.

Strategic knowledge of talent acquisition, workforce planning,employee engagement, and

organizational development principles. Advanced

Ability to develop and implement innovative recruitment,onboarding, and employee development

strategies aligned with institutional priorities. Advanced

Ability to build collaborative relationships and effectivelyadvise executive leadership, hiring managers,

and supervisors. Advanced

Strong leadership, project management, and organizationalskills with the ability to manage multiple

priorities and initiatives simultaneously. Advanced

Ability to analyze workforce data, interpret trends, developmetrics, and prepare executive-level reports

and recommendations. Proficient

Knowledge of federal and state employment laws, Civil ServiceRules, LCTCS policies, and best practices

related to recruitment and employment. Proficient

Proficiency with Human Resource Information Systems (HRIS),Applicant Tracking Systems (ATS),

Microsoft Office Suite, and data reporting tools. Proficient

Exceptional written, verbal, facilitation, and presentationskills, with the ability to communicate

effectively with diverse audiences. Advanced

Ability to evaluate business processes, implement continuousimprovement initiatives, and leverage

technology to enhance HR services. Advanced

Ability to exercise sound judgment, maintain confidentiality,and demonstrate integrity,

professionalism, and excellent customer service in allinteractions.

Benefits:

As a member of the LouisianaCommunity and Technical College System, BRCC has an attractivebenefits package with a wide variety of benefit options. Benefitsoffered include retirement, multiple medical insurance options,supplemental insurances (dental, term life, disability, accident,vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollarson some childcare and medical expenses), holidays (14 per year,typically includes longer break at Christmas), generous annual(vacation) and sick leave benefits and Employee Assistance Program.Specific benefits depend on job category, percent effort and lengthof employment.

Passing pre-employment criminal background screen isrequired as a condition of employment. BRCC is an equalopportunity/equal access employer. BRCC is a State As a ModelEmployer (SAME) agency that supports improved employmentopportunities for individuals with disabilities.

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Worksite address

baton rouge, LA, 70873, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.