About this opportunity
Millennium & Copthorne Hotels lists this Assistant Director of Human Resources opportunity in los angeles, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Hotel Name: The Biltmore Los Angeles
Location: Onsite – Los Angeles, CA
Annual Salary: $90,000.00 - $100,000.00
Join the Team at The Biltmore Los Angeles
At The Biltmore Los Angeles , hospitality is defined by timeless elegance, rich history, and exceptional service. Every interaction is an opportunity to deliver a memorable guest experience rooted in tradition and excellence.
About The Biltmore Los Angeles
Located in the heart of downtown Los Angeles, this historic landmark hotel is known for its iconic architecture, grand ballrooms, and legacy of hosting world-class events. The property serves as a premier destination for business travelers, group events, and leisure guests seeking a distinctive experience.
As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach.
At Millennium, we are guided by our core values:
Passion for Hospitality – Delivering meaningful and memorable guest experiences
Entrepreneurial – Taking ownership and acting with agility
Innovation & Progressive – Continuously improving how we operate and serve
Solutions & Results Oriented – Staying adaptable and focused on results
These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.
About the Role: Assistant Director of Human Resources
As our Assistant Director of Human Resources, you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment.
This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results.
Your Impact
You will support day-to-day operations, support team performance, and ensure service standards are consistently delivered. You’ll act as a bridge between leadership and frontline teams—driving accountability, engagement, and results.
What You’ll Be Doing
Operations & Execution
Ensure smooth, efficient operations aligned with brand standards
Identify opportunities for innovation and continuous improvement
Deliver consistent, high-quality results in a fast-paced environment
Guest Experience
Deliver exceptional service rooted in passion for hospitality
Anticipate needs and respond with a solutions-first mindset
Create memorable, personalized experiences for every guest
Team Collaboration
Work collaboratively across teams to achieve shared goals
Communicate effectively and contribute to a positive work environment
Support a culture of respect, energy, and accountability
Compliance & Standards
Follow all company policies, safety standards, and procedures
Maintain accuracy in processes, reporting, and documentation
Uphold a culture of accountability and operational excellence
Key Responsibilities
Talent Acquisition & Workforce Planning
Manage end-to-end recruitment efforts in collaboration with department heads
Develop partnerships with local organizations and participate in hiring events to build a diverse talent pipeline
Oversee candidate sourcing, interviewing, and onboarding to ensure a seamless and inclusive hiring process
Provide guidance to hiring managers on selection criteria and employment standards
Employee Experience & Training
Coordinate and deliver new hire orientation programs that reflect the hotel's commitment to excellence and guest service
Support departmental leaders in cross-training and development initiatives
Facilitate ongoing employee education aligned with operational needs and brand standards
Promote leadership involvement in workforce development
Employee Relations & Labor Management
Serve as a trusted advisor to staff and leaders on employee relations matters
Administer progressive discipline procedures with fairness and consistency, ensuring alignment with collective bargaining agreements
Respond promptly to employee concerns, partnering with union representatives and leadership as necessary
Conduct workplace investigations and collaborate with the Safety & Security team when incidents arise
Maintain clear and consistent communication channels across departments
Compliance, Documentation & Benefits Administration
Ensure employee records are maintained in accordance with legal and privacy standards
Oversee compliance with labor laws, health and safety regulations, and internal HR policies
Manage benefits communications and support employees through claims, leave, and insurance-related inquiriesAttend unemployment hearings and coordinate responses to employment-related claims
Participate in workplace safety initiatives and workers' compensation case management
Monitor and audit documentation related to hiring, promotions, compensation, and separations
Passion for hospitality and delivering exceptional service
Strong communication and interpersonal skills
Ability to work in a fast-paced, dynamic environment
Solutions-oriented mindset with attention to detail
Flexibility to work varied schedules, including evenings, weekends, and holidays
Technical / Role-Specific Requirements
Experience working in a unionized hotel environment is necessary; experience working with UNITE HERE Local 11 is strongly preferred.
Strong understanding of labor relations, union contracts, and disciplinary procedures within union frameworks strongly preferred
Knowledge of employment laws, HR best practices, and hospitality operations
Fluent in both Spanish and English, with the ability to communicate effectively in written and verbal forms necessary with strong translation and interpretation skills preferred.
Strong decision-making capabilities with a track record of driving initiatives and improving processes in a unionized environment.
Demonstrated initiative in leading complex projects and implementing innovative HR strategies.
Effective conflict resolution and negotiation skills, ensuring fair and consistent application of policies.
Experience leading organizational change initiatives and driving continuous improvement in HR practices.
Education
High school diploma or equivalent with 3+ years of progressive human resources experience in a hospitality or service-driven environment OR Associate’s or Bachelor’s degree in Human Resources, Business Administration, or related field with 1+ year of relevant HR experience
At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:
Medical, Dental & Vision Insurance
Company-paid Life and AD&D Insurance
Short-Term and Long-Term Disability Coverage
401(k) Retirement Plan with Company Match (where applicable)
Paid Time Off & Paid Holidays
Hotel Room Discounts across our global portfolio
Employee Assistance Program (EAP)
Benefits eligibility and offerings are subject to plan terms and company policy.
Why Join Us
At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth.
Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results. If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.
#J-18808-Ljbffr
Worksite address
los angeles, CA, 90079, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.