About this opportunity
Addp lists this Assistant Director of Residential Services opportunity in boston, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Assistant Director of Residential Services - Victory Human Services - Boston, MA
Full job description
Position Type: Full-Time | Non-Exempt
Department: Operations (DDS Residential Services)
Reports To: Residential Services Director (RSD)
Salary Range: $60,000 – $70,000 annually
About Victory Human Services
Victory Human Services is a mission-driven nonprofit organization dedicated to supporting individuals with intellectual and developmental disabilities through high-quality residential, community-based, and supportive services.
As part of our Victory 2.0 organizational transformation, we are strengthening leadership, compliance, and operational excellence across all residential programs. We are seeking a motivated and experienced leader to serve as the Assistant Director of Residential Services and support oversight of our DDS-licensed residential programs.
Position Summary
The Assistant Director of Residential Services provides operational, administrative, and regulatory compliance support to the Residential Services Director in overseeing multiple DDS-licensed residential programs serving individuals with intellectual and developmental disabilities and will oversee one
This role ensures that individuals receive safe, consistent, and person-centered supports that promote independence, dignity, health, safety, and community inclusion in alignment with Massachusetts Department of Developmental Services (DDS) regulations and agency standards.
The Assistant Director works closely with Program Managers, residential staff, clinical teams, and organizational leadership to support day-to-day operations, staffing stability, regulatory compliance, and service quality across multiple residential homes.
Key ResponsibilitiesLeadership & Program Support
Work closely with the Residential Services Director (RSD) to support oversight of residential programs across multiple DDS-licensed sites
Provide leadership guidance and operational support to Program Managers and residential staff
Assist in ensuring consistent implementation of person-centered services and ISP goals across all homes
Participate in leadership meetings, operational planning, and program coordination
Support continuity of services and operational consistency across all residential locations
Operational Oversight & Health & Safety
Support monitoring of daily residential program operations across multiple sites
Assist with staffing coverage including program managers on leave, scheduling coordination, and resolution of urgent program needs
Ensure residential environments remain safe, stable, clean, and compliant with agency standards
Monitor health, safety, and service delivery practices to ensure quality care for individuals served
Respond to program incidents and assist with timely follow-up and resolution
DDS Regulatory Compliance & Quality Assurance
Support compliance with DDS regulations (115 CMR), licensing requirements, and agency policies
Assist with preparation for DDS audits, inspections, and licensing reviews
Monitor incident reporting systems and ensure timely documentation, investigation, and follow-up
Support implementation of Individual Support Plans (ISPs) and required service documentation
Assist with corrective action plans and ongoing compliance monitoring
Staff Development & Supervision Support
Assist with onboarding, training, and coaching of residential staff
Support Program Managers with supervision, performance management, and staff development
Reinforce expectations related to documentation, compliance, and person-centered practices
Promote a culture of accountability, teamwork, and professional growth
Assist in addressing staff performance concerns and operational challenges
Communication & Stakeholder Engagement
Maintain clear communication with Program Managers, Residential Services Director, families, guardians, and external partners
Serve as a liaison with DDS, clinical providers, support coordinators, and service stakeholders
Support resolution of program-level concerns in collaboration with leadership
Ensure timely communication of incidents, operational updates, and program needs
Administrative & Operational Support
Assist with tracking staffing, compliance documentation, and program reporting
Support implementation of agency policies and residential service procedures
Contribute to internal audits, quality assurance reviews, and continuous improvement initiatives under Victory 2.0
Assist with monitoring operational systems that support program efficiency and compliance
Qualifications / Education
Bachelor’s degree in Human Services, Social Work, Psychology, Healthcare Administration, or related field required
Master’s degree preferred
Experience
Minimum 3–5 years of experience in residential or developmental disability (I/DD) services
Minimum 2–3 years of supervisory or leadership experience in residential or community-based programs
Experience working with DDS-funded programs strongly preferred
Strong knowledge of residential compliance, incident reporting, and person-centered planning
Required Skills
Strong leadership and team support abilities
Excellent communication (written and verbal)
Strong organizational, problem-solving, and decision-making skills
Ability to manage multiple residential programs and competing priorities
Commitment to person-centered, rights-based service delivery
Ability to collaborate effectively across leadership, clinical, and operational teams
Additional Requirements
Valid Massachusetts Driver’s License and reliable transportation
Ability to travel between residential program sites
Successful CORI/SORI, background checks, and reference verification
Flexibility to respond to urgent program needs and operational priorities as required
Additional Qualifications
Are you currently CPR certified?
Are you currently MAP (Medication Administration Program) certified?
If you are not currently MAP certified, are you willing and able to obtain MAP certification within 90 days of hire?
Work Environment & Expectations
This position supports DDS-licensed residential programs and requires flexibility, responsiveness, and strong coordination across multiple residential sites. The Assistant Director plays a key leadership support role in ensuring operational stability, regulatory compliance, and high-quality, person-centered services.
Why Join Victory Human Services?
Through our Victory 2.0 transformation, we are strengthening residential leadership, enhancing DDS compliance systems, and improving outcomes for individuals served.
The Assistant Director of Residential Services plays a critical role in supporting program stability, staff development, regulatory compliance, and consistent service quality across all residential programs.
Competitive executive compensation commensurate with experience
Comprehensive benefits package
Opportunity to play a defining role in the future of Victory Human Services
What We Offer
A supportive team environment where your growth is encouraged and valued.
Work that matters: supporting the communities we serve through safe, well-maintained
facilities.
Benefits Offered
TASC - Flexible Spending Account and Dependent Care
Victory Human Services is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, or genetic information.
#J-18808-Ljbffr
Worksite address
boston, MA, 02298, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.