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Job description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City's premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest.
Summary of Responsibilities:
Consistently offers professional, engaging, and friendly service
Responsible for assisting with the training and development of Security & Safety Programs throughout the hotel
Know and have a thorough understanding of all relevant Federal, State and Local laws
Must be flexible with regards to scheduling. Will include but not limited to working evenings and late nights
Ability to manage security team's daily operational needs. Duties will include, but are not limited to scheduling, payroll, lost and found, coaching, development, disciplinary, recruitment, attending operations meetings, and facilitating training sessions
Create a positive, team-oriented work environment through open communication, empathy, and support
Complete regular quality assurance inspections and coach accordingly
Ensure departmental schedules reflect our service commitments, colleague needs and business-productivity commitments
Investigate claims efficiently and responsibly
Must be able to resolve Guest complaints and handle emergency situations
Must be able to build strong relationships
Conduct monthly communication meetings with all colleagues
Ensure that colleague's appearance is always reflective of our grooming standards
Conduct daily shift briefings ensuring that our colleagues are well informed and prepared to deliver outstanding service
Follow all Occupational Health and Safety regulations
Assist with financial tasks including ordering, month-end, forecast and budget.
Other duties as assigned
Compensation:
$97,000.00 - $100,000 Annual Salary Plus bonus
3-5 years Management Experience
Experience in the luxury sector of the New York market is an asset
New York State Security Guard Certification required
Valid C.P.R. certification required
Fire Safety Director License an asset
Proficient in Microsoft Office
Labor relations knowledge
Excellent communication skills
Strong Investigative Skills
All your information will be kept confidential according to EEO guidelines.
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.