About this opportunity
Harry's at Hofheimer lists this Assistant General Manager (Harry's + Historic Hofheimer Building) opportunity in richmond, va, Virginia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Position Overview Harry's at Hofheimer is seeking an experienced, energetic, and hospitality-driven Assistant General Manager to help lead one of Richmond's most unique restaurant, entertainment, and event destinations.
Reporting directly to the General Manager, the Assistant General Manager serves as the operational leader responsible for executing exceptional guest experiences while supporting every aspect of daily business operations. This individual provides leadership across restaurant service, rooftop operations, private events, live entertainment, and team development while ensuring consistency with Harry's hospitality standards and company culture.
The ideal candidate is a hands-on leader who thrives in a fast-paced environment, enjoys coaching and developing people, and is passionate about creating memorable guest experiences.
Primary ResponsibilitiesOperations Leadership
Support the General Manager in overseeing all daily restaurant, rooftop, bar, event, and entertainment operations.
Act as Manager-on-Duty during assigned shifts and assume responsibility for overall building operations.
Ensure smooth opening, shift transition, and closing procedures.
Monitor labor, staffing levels, guest flow, reservations, seating efficiency, and service execution.
Ensure all operational systems, policies, and Standard Operating Procedures (SOPs) are consistently followed.
Identify operational challenges and implement solutions that improve efficiency and guest satisfaction.
Coordinate communication between Front of House, Kitchen, Events, Marketing, and Entertainment teams.
Team Leadership + Development
Lead, coach, motivate, and develop front-of-house leadership and hourly employees.
Supervise Floor Managers while providing ongoing coaching and accountability.
Assist with recruiting, interviewing, hiring, onboarding, and performance evaluations.
Lead daily pre-shift meetings and communicate company initiatives, menu updates, promotions, and operational priorities.
Foster a positive, team-oriented culture built on professionalism, accountability, and hospitality.
Assist in conflict resolution and employee performance management.
Guest Experience
Serve as a visible hospitality leader throughout the building.
Build relationships with guests while creating memorable experiences.
Resolve guest concerns quickly and professionally.
Ensure service standards remain consistently high across every department.
Monitor ambiance, cleanliness, music, lighting, and overall atmosphere throughout the property.
Financial Management
Assist the General Manager with labor management, scheduling, payroll review, and productivity goals.
Oversee nightly cash handling and financial accountability.
Support inventory controls, purchasing procedures, and cost management initiatives.
Assist in achieving departmental sales, labor, beverage, and profitability goals.
Monitor operational KPIs and recommend improvements.
Event + Programming Support
Collaborate with the Event Sales Manager and Event Services Manager to ensure seamless execution of private events and public programming.
Support event setup, staffing, execution, and breakdown when necessary.
Ensure event operations reflect Harry's service standards and brand expectations.
Safety + Facility Oversight
Maintain compliance with all ABC, health department, labor, and safety regulations.
Ensure a clean, organized, and well-maintained facility.
Address maintenance issues and coordinate with vendors as needed.
Promote a safe working environment for employees and guests.
Leadership + Strategic Support
Partner with the General Manager to implement operational initiatives and long-term business objectives.
Assist with developing SOPs, training materials, and operational improvements.
Support new program launches, menu rollouts, marketing initiatives, and community events.
Serve as the General Manager's primary operational partner and assume leadership responsibilities in their absence.
Qualifications
3-5+ years of restaurant or hospitality management experience
Strong leadership and coaching skills
Experience managing high-volume food and beverage operations
Exceptional guest service and conflict resolution abilities
Strong organizational and multitasking skills
Knowledge of POS systems (Toast preferred)
Scheduling and labor management experience
Ability to lead in a fast-paced, high-energy environment
Nights, weekends, holidays, and special event availability required
Preferred Experience
Restaurant and bar management
Event venue or entertainment venue operations
Private event execution
Live music or nightlife operations
Inventory and financial reporting
Hiring, training, and staff development
Success in This Role
The Assistant General Manager is measured by:
Exceptional guest satisfaction
Strong employee engagement and retention
Consistent execution of Harry's service standards
Financial performance and labor management
Operational efficiency
Cleanliness and organization
Successful execution of events and programming
Leadership development across the management team
Why Harry's at Hofheimer
Located in Richmond's vibrant Scott's Addition neighborhood, Harry's at Hofheimer is more than a restaurant. We are a destination for dining, celebrations, live music, private events, rooftop experiences, and unforgettable hospitality. Our team is passionate about creating experiences that bring people together, and we're looking for leaders who share that vision.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.