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Job description
Assistant General Manager – GM Development Track
Element by Westin | Short Pump, VA
Full-Time | Leadership Position
Our Vision
Our vision is to become a premier hotel development and management company committed to excellence through strategic growth, operational discipline, and continued innovation within the hospitality industry.
Our Mission
Our mission is to provide exceptional guest experiences through talented and engaged associates who are committed to delivering genuine hospitality.
We accomplish this by investing in our people through training, development, accountability, and career growth , while maintaining strong operational and financial performance for our owners and investors.
About the Role
We are seeking a driven and highly motivated Assistant General Manager to join the opening leadership team of the new Element by Westin in Short Pump, VA .
This opportunity is specifically designed for an experienced hotel leader whose next career goal is to become a General Manager .
The successful candidate will work closely with the General Manager and company leadership while gaining hands‑on experience across all major areas of hotel operations, including Front Office, Housekeeping, Food & Beverage, Engineering, Sales, Revenue Management, Human Resources, financial performance, guest satisfaction, and Marriott brand compliance .
This is not simply an AGM position. We are looking for a leader who wants to develop into a General Manager role within approximately 12 months , based on demonstrated performance, leadership ability, operational knowledge, financial acumen, and organizational readiness.
As a member of the hotel's opening team, the Assistant General Manager will also play an important role in establishing the culture, operational standards, and service expectations of a brand-new property.
The ideal candidate is highly engaged, comfortable being visible throughout the hotel, willing to work alongside the team, and eager to take increasing ownership of the operation.
Key Responsibilities
Hotel Operations & Leadership
Assist the General Manager with the overall operation and performance of the hotel
Provide leadership and operational support across Front Office, Housekeeping, Food & Beverage, Engineering, and other hotel departments
Serve as the acting hotel leader when the General Manager is unavailable
Maintain a strong management presence throughout the property and actively support departments during high-volume periods
Help establish operating procedures and service standards as part of the hotel's opening and stabilization
Ensure departments operate efficiently, cohesively, and in accordance with company and brand expectations
Identify operational challenges and implement practical solutions
Participate in manager-on-duty responsibilities as needed
Team Leadership & Development
Support department leaders and associates through coaching, training, accountability, and recognition
Assist with recruiting, onboarding, training, and developing hotel team members
Help establish a positive, professional, and performance-driven workplace culture
Conduct or participate in employee coaching, evaluations, and performance discussions
Develop future leaders within the hotel
Promote open communication and teamwork across all departments
Lead by example and maintain high expectations for professionalism, accountability, and guest service
Guest Experience
Maintain a visible presence throughout the hotel and engage regularly with guests
Monitor guest satisfaction and respond promptly to concerns or service recovery opportunities
Review guest feedback, surveys, online reviews, and brand performance metrics
Identify recurring service opportunities and develop action plans for improvement
Ensure the hotel consistently delivers the service experience expected of the Element by Westin and Marriott brands
Financial Performance & Business Acumen
Assist the General Manager with budgeting, forecasting, labor management, and expense control
Review hotel financial performance and identify opportunities to improve profitability
Monitor departmental productivity and labor expenses
Assist department leaders with managing expenses within established guidelines
Develop an understanding of hotel P&L performance, flow-through, GOP, payroll, departmental expenses, and operational profitability
Participate in monthly financial reviews and ownership reporting
Assist with inventory controls, purchasing practices, and expense management
Revenue, Sales & Market Performance
Work closely with Sales and Revenue Management to understand hotel positioning and market performance
Monitor occupancy, ADR, RevPAR, market share, group activity, and upcoming demand
Support hotel sales efforts and participate in relationship‑building opportunities within the local community
Assist with strategies designed to increase occupancy, rate, guest loyalty, and overall hotel revenue
Develop a working understanding of competitive market conditions and revenue strategy
Brand Standards & Compliance
Ensure compliance with Marriott and Element by Westin brand standards
Support preparation for brand audits, inspections, and quality assurance reviews
Ensure compliance with health, safety, employment, and company policies
Maintain proper documentation and operational controls
Support preventative maintenance, cleanliness, safety, and property appearance standards
Assist with maintaining the hotel in a constant state of operational readiness
General Manager Development Track
This position is intended for someone who is serious about taking the next step in their hospitality career.
The Assistant General Manager will receive increased exposure and responsibility in areas that are critical to becoming a successful General Manager, including:
Hotel financial management and P&L ownership
Budgeting and forecasting
Revenue management and STR performance
Labor productivity and expense control
Sales strategy and market positioning
Guest satisfaction and brand performance
Human Resources and employee relations
Recruiting, training, and leadership development
Property maintenance and capital planning
Ownership and corporate reporting
Brand compliance and quality assurance
Overall hotel leadership and decision-making
Our goal is to develop the right candidate toward readiness for a General Manager opportunity within approximately one year , based on performance, demonstrated competency, and available organizational opportunities.
Minimum Qualifications
Minimum1–2 years of hotel supervisory or management experience
Strong working knowledge of hotel operations
Experience leading and developing employees
Strong guest service and problem-solving skills
Excellent communication, organizational, and leadership abilities
Ability to manage multiple priorities in a fast‑paced environment
Strong attention to detail and follow-through
Comfortable working a flexible schedule based on hotel needs
Weekend and holiday availability required
Preferred Qualifications
PreviousAssistant General Manager, Operations Manager, Front Office Manager, Executive Housekeeper, or similar hotel leadership experience
Marriott hotel experience preferred
Experience with a hotel opening, conversion, or transition is a plus
Experience with hotel budgeting, forecasting, and P&L analysis
Understanding of STR reporting and hotel revenue management
Experience managing labor productivity and departmental expenses
Strong knowledge of Front Office and Housekeeping operations
Food & Beverage operational experience is a plus
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Worksite address
glen allen, VA, 23060, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.