About this opportunity
Colwen Management Inc lists this Assistant General Manager - Residence Inn Boston Downtown South/End opportunity in northern, Kentucky. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Assistant General Manager - Residence Inn Boston Downtown South/End
Job Category : General and Administrativ
Requisition Number : ASSIS
Posted : September 17, 2026
Full-Time
On-site
Locations
Showing 1 location
Residence Inn Boston Downtown/South End
2001 Washington Street
Roxbury, MA 02119, USA
Description
Residence Inn Boston Downtown/South End, a Colwen Hotels property, is in search of an experienced and driven Assistant General Manager to join our team. In this position you will be responsible for all day-to-day hotel operations, providing impactful leadership and support to the team, quality assurance, driving exceptional guest service standards and superior guest satisfaction. An Assistant General Manager position with Colwen is a roll-up your sleeves role that, when necessary, will require the individual to work in multiple departments to support and lead the team. Our managers are actively out and about in their operations.
Colwen Hotels is a hospitality group built on hard work, character, and authenticity. We cultivate ideas and empower individuals to bring forward- thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today, and we strive to keep our ideas fresh. We currently have 50 hotels in our portfolio operating across 9 states. With our continued growth and project pipeline, we are able to provide our associates with exciting career advancement growth and opportunities.
General Responsibilities:
Responsible for the day-to-day hotel operations including Front Office, Housekeeping, Food & Beverage, and Maintenance.
Ensure excellence in guest service while overseeing Front Office, Food and Beverage, Housekeeping and Engineering functions
Provide exceptional guest service
Participate in recruiting, hiring and the ongoing evaluation of associates
Assist in budget controls and profitability of assigned hotel(s)
Ensure that associates receive effective and impactful ongoing standards of service and skills training to consistently deliver a high level of service to guests
Create and maintain a professional, respectful and engaging work environment for hotel associates that fosters a professional, respectful and fun environment
Drive ongoing associate engagement/recognition initiatives
Establish and maintain open collaborative relationships with direct reports, associates, and all property departments (Sales and Marketing, Food and Beverage, Finance and Maintenance)
Tour and inspect hotel on a daily basis and monitor property cleanliness, product quality and ensure achievement of service standards
Adherence to all brand and Colwen Hotels standards.
Requirements:
3+ years hotel management experience
Excellent verbal and written communication skills
Demonstrated passion for hospitality and service
Attention to detail and highly organized
Strong analytical and problem solving skills
Strong supervisory and leadership skills
Extensive knowledge of hotel and hospitality industry
Proficient in Microsoft Office Suite or related software
Reliable with ability to multi-task and work under pressure
We’ve got you covered: Benefits & Perks
Medical Insurance with Company-Funded HRA
Vision Insurance
Flexible Spending Accounts
Wide-Array of Supplemental Insurance Offerings
Paid Time Off Programs
Employee Assistance Program
401K Plan - Traditional & Roth Options with Employer Match
Hotel Discount Travel Program for Associates & Family
Exclusive Associate Discounts - Travel, Entertainment, & Retail
Training and Development Programs
Compensation
Colwen Hotels is an equal opportunity employer. EEO M/F/D/V
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.