About this opportunity
Luminous Hotel Management, LLC lists this Assistant General Manager opportunity in stow, Ohio. Review the employer’s description below for duties, qualifications and application requirements.
Job description
At Hampton by Hilton, we pride ourselves on delivering a warm, reliable, and comfortable stay for every guest. Our team is friendly, hardworking, and committed to creating an exceptional hospitality experience. We’re looking for an energetic and service‑driven Assistant General Manager to help lead our hotel and support our team in delivering the Hamptonality our guests love.
Position Overview
The Assistant General Manager plays a key leadership role in daily hotel operations. This position supports the General Manager in overseeing all departments, ensuring guest satisfaction, maintaining brand standards, and driving overall hotel performance. The ideal candidate is hands‑on, organized, and passionate about hospitality.
Key Responsibilities
Assist the General Manager in daily hotel operations, including front desk, housekeeping, breakfast, and maintenance
Lead, train, and motivate team members to deliver exceptional guest service
Ensure compliance with Hilton brand standards, policies, and procedures
Support hiring, onboarding, scheduling, and performance management
Monitor guest feedback and resolve issues promptly and professionally
Assist with financial responsibilities such as budgeting, forecasting, and cost control
Maintain a clean, safe, and welcoming environment for guests and staff
Step in to lead the property in the General Manager’s absence
Qualifications
Previous hotel supervisory or management experience required (Hampton/Hilton experience a plus)
Strong leadership and communication skills
Ability to multitask and remain calm under pressure
Knowledge of hotel operations, brand standards, and guest service best practices
Experience with Hilton systems (OnQ, GRO, etc.) preferred
Flexible availability, including weekends and holidays
What We Offer
Competitive pay
Performance‑based incentives
Health, dental, and vision benefits (if applicable)
Paid time off
Opportunities for career growth within our hotel group and the Hilton brand
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Worksite address
stow, OH, 44224, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.