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Job description
JOB SUMMARY:
This is intended to be an overview of the responsibilities and requirements attributed to the position of Lounge Assistant General Manager. It is not intended to be limited to such content nor does it describe solely what occupies a given day or week.
ESSENTIAL JOB FUNCTIONS:
Assist General Manager to plan, direct, lead, and provide oversight over all facets of the lounge's daily operations and staff; assist General Manager to manage staffing, sales, vendor contracts; develop strategies and processes to monitor costs and maximize revenues; assist General Manager to establish measurable goals and objectives that focus on profit, product, and service; ensure compliance with all workplace and safety laws and enforce all company policies; act as General Manager assuming all responsibilities and requirements whenever assigned.
Recruitment, Training and Management of Employees
Assist General Manager withrecruiting, hiring, training, and development of all staff.
Supervise all department employees.
Assist General Manager with employee performance evaluations
Ensure disciplinary / termination procedures are followed
Maintain “open door” policy for employees to communicate concerns and the resolution of complaints and conflicts
Investigate and resolve employee complaints and conflicts
Participate in employee wage and salary increases
Ensure compliance with workplace standards, laws, and safety regulations
Assist General Manager to establish and enforce standards for personnel performance and customer service
Achieve business goals and objectives
Assist General Manager to ensure adequate staffing and approve employee vacation requests
Monitor Business Operations
Assist General Manager withoperations of the restaurant, including customer service, revenues, and vendor/supplier contracts
Maintain quick and efficient entry system for guests
Ensure all incident reports are completed appropriately
Promptly address all operational issues with Management and Staff
Ensure Service goals and standards are defined and enforced in all venues
Monitor venue environment for cleanliness, appropriate lighting, sound and temperature
Assist General Manager withmenu design and implement price strategy
Assist General Manager withBOH and FOH staff and the day to day operations of the restaurant
Monitor all lost and found items, record in Log under lost and found.
Enhancing Revenue / Controlling Costs
Execute sales and marketing strategies
Assist General Manager with cost control measures to minimize overhead costs
Assist General Manager withstrategic plans and revenue forecasts
Completeweekly GM reportas directed
Assist General Manager withto monitor / analyze weekly and monthly Cost of Goods Sale and labor reports
Assist General Manager to create and implement clearly defined action plans for any budget deficiencies
Ensure Point of Sales Data is current and accurate
Assist General Manager to establish and monitor prices
Assist General Manager withannual operating budget proposal to the President and CFO
Attend financial meetings with the President and Managing Partner
Assist General Manager with to obtain bids and negotiate service and vendor contracts, and leasehold or capital expenses
Facility Maintenance
Assist General Manager withall Facility improvements
Assist General Manager withhealth department inspections; ensure “A” grade ratings and compliance with all local and state Health Department regulations
Assist General Manager with warranty file and operations manuals on all equipment
Guests, Media and Partner Relations
Ensure all guest complaints are resolved in a satisfactory manner
Regularly communicate with Company Executives and Partners
Serve as point of contact and interface with Partner’s Operations Departments
Maintain high guest satisfaction through consistently introducing innovative products
Present and maintain a professional, charismatic image when interacting with media.
Promote Restaurant Through Social Media Engagement and Digital Marketing Channels
Create 3-4 organic posts per week using information provided by the marketing team for one of the following social platforms: Facebook, Instagram & Instagram Stories
Share the restaurant’s Facebook posts through its own channels to promote brand awareness.
Post and engage (via “likes,” “shares,” and “comments”) with the restaurant’s social media posts
Actively engage with customer review sites such as Yelp.
Use social media content to promote the restaurant using various digital formats such as posting photos, videos, live stories, digital ads, etc.
Administrative and Legal
Assist General Manager to ensureall permits and licenses are maintained, up to date and posted, as required by law
Monitor compliance with food, health, and fire regulations regarding business operations, wages, food storage, preparation, and storage and liquor
Monitor and take measures to minimize potential contractual, safety, and employment liability
Assist General Manager withtimely filing of general business liability and workers compensation insurance claims
Assist General Manager withto work with company accountants during audits of business
Assist General Manager to ensure compliance with lease / management agreement requirements
Efficiently administer human resources functions and maintain employee records in according with direction from Human Resources
Ensure that employees have all required certification validated
Respond to all government agency inquiries.
Assist General Manager to manage and monitor all legal issues and claims
Openings
Assist General Manager to execute Pre-Opening checklist items
Assist General Manager withstaffing compendium throughout opening
Assist General Manager withsystems, policies, and procedures for use in recruiting, hiring, training, management, physical plant, inventory, scheduling, cost and operational efficiencies.
Assist General Manager to create, oversee, develop, and execute restaurant opening plans
SUPERVISORY RESPONSIBILITIES
This position is responsible for supervising staff in assigned areas
REQUIREMENTS: (INCLUDES EQUIPMENT KNOWLEDGE/USE)
Bachelors Degree in Hospitality preferred, but not required.
Prior experience as a Assistant General Manager in a high volume restaurant.
Prior experience managing labor and food cost control.
Basic computer skills and experience with computer based reservations systems.
Knowledge of restaurant health, food safety and liquor regulations.
Knowledge of standard operating procedures for managing a high volume restaurant
Strong communication, organizational, and supervisory skills
Strong coaching and development skills.
Strong human relations skills to lead a very diverse team.
Ability to digest complex information and communicate this to all employees.
Ability to read and write in English proficiently.
Ability to utilize social media to execute marketing strategies
Ability to multi-task and manage multiple deadlines and priorities
Ability to maintain a flexible schedule, have the stamina and energy to work long hours as needed, in an active, hectic, noisy, and stressful environment
Ability to maintain and project a professional, groomed image as the General Manager of a high end restaurant and act as a role model for other staff and supervisors
Ability to project a positive and courteous attitude towards guests, staff, service providers, and media
Ability to run efficient operations and control labor costs; and deploy strategies to enhance restaurant profits.
Ability to navigate various surfaces and tight spaces in a restaurant environment
Possess the physical and mental stamina to work for extended periods of time
Physically able to lift and carry heavy trays and equipment as well as delicate china and glassware up to 50 lbs
Physically able to walk without assistance on various surfaces for an extended period of time
CERTIFICATIONS, LICENSES, REGISTRATIONS
Must be able to qualify for licenses and permits required by federal, state and local regulations.
PHYSICAL REQUIREMENTS
Must be able to work under time constraints and within established deadlines.
Must regularly lift and/move up to 50 pounds, and must have the ability to push, pull, reach and balance when performing job duties in varying work areas such as confined spaces.
Physical ability and stamina to stand for long hours.
Physically able to walk without assistance on various surfaces for an extended period of time.
WORKING CONDITIONS
Work is performed indoors and outdoors in a climate-controlled environment and exposed to various environmental factors such as but not limited to noise, dust and smoke.
Clique Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Clique Hospitality makes hiring decisions based solely on qualifications, merit, and business needs at the time.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.