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Job description
Assistant Manager
We're looking for a dynamic and results-driven Assistant Manager to join our team at our Kittanning location (6631 Orion Dr #109). As an Assistant Manager, you'll play a crucial role in driving operational excellence, leading our team, and delivering exceptional customer experiences. This is more than just a management position—it's an opportunity to develop your leadership skills, make a meaningful impact, and build a rewarding career with us. If you're passionate about motivating others, maintaining high standards, and achieving ambitious goals, we want to hear from you.
Oversee all daily operations during assigned shifts, ensuring adherence to company policies, procedures, and standards at all times
Lead, mentor, and support team members to achieve performance goals while fostering a collaborative and inclusive work environment
Manage inventory control, cost controls, and cash handling with accuracy and transparency, including processing monetary transactions and reconciliations
Develop and implement staff schedules while ensuring adequate coverage and considering team member availability and preferences
Train and onboard new team members, providing clear instructions and ongoing coaching to enhance their skill set and performance
Maintain store cleanliness, equipment functionality, and food safety standards, conducting regular inspections and addressing issues promptly
Process and manage customer orders, both in-person and via telephone, ensuring accuracy and customer satisfaction
Operate all equipment safely and efficiently, and ensure team members follow proper operating procedures
Monitor and analyze performance metrics, identifying opportunities for improvement and implementing solutions to drive profitability
Handle customer inquiries and resolve conflicts with empathy and professionalism, maintaining positive customer relationships
Prepare and complete required paperwork, reports, and documentation accurately and on time
Communicate effectively with upper management regarding store performance, challenges, and recommendations for improvement
Demonstrate strong work ethic through consistent attendance, punctuality, and reliability
Participate in marketing initiatives and promotional activities to drive business growth
Perform additional duties as assigned to support overall store success
Required Qualifications:
Proven supervisory or management experience in a fast-paced operational environment
Strong mathematical skills with the ability to add, subtract, multiply, and divide accurately; proficiency with calculators and point-of-sale systems
Demonstrated ability to handle cash, process transactions, and make correct monetary change
Excellent verbal and written communication skills with the ability to provide clear instructions and guidance
Proficiency with computer systems, keyboards, and touch screen technology for order entry and data management
Strong organizational and time management skills with the ability to prioritize multiple tasks effectively
Customer service excellence with a genuine commitment to meeting and exceeding customer expectations
Ability to work flexible hours, including evenings, weekends, and holidays as needed
Physical capability to stand for extended periods, lift up to 50 pounds regularly, and work in varying temperature conditions
Valid driver's license and reliable transportation to and from work
Ability to work in a fast-paced environment with exposure to food odors, heat, and other operational conditions
Preferred Qualifications:
Previous experience in food service, retail, or hospitality management
Demonstrated leadership ability with experience training and developing team members
Strong analytical and problem-solving skills with the ability to make sound decisions under pressure
Experience with inventory management systems and cost control analysis
Knowledge of food safety and health code regulations
Experience with scheduling software and workforce management tools
Bilingual capabilities (English and Spanish)
Certification in food safety or ServSafe (or willingness to obtain)
Essential Skills and Competencies:
Leadership and team motivation
Decision-making and assertiveness
Conflict resolution and empathy
Analytical thinking and attention to detail
Adaptability and resilience in dynamic environments
Transparency and integrity in all interactions
Collaborative approach to problem-solving
Goal-oriented mindset with focus on results
Inclusive and supportive management style
Worksite address
kittanning, PA, 16201, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.