About this opportunity
Roberts Resorts & Communities lists this Assistant Manager opportunity in apache junction, Arizona. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Assistant Manager
This company operates nationally and is growing by the day. At Roberts Resorts & Communities, we're on a mission to build community and fulfilling dreams. Through our core values of resourcefulness, integrity, passion, and epic customer service, we're dedicated to making a difference in the lives of 30,000 families. If you're passionate about creating meaningful impact, thrive in a culture of integrity, and are committed to delivering exceptional service, we invite you to join us in turning visions into reality and shaping a brighter future together.
As an Assistant Manager, you'll play a pivotal role in supporting the community at Robert's RV Resort. Your responsibilities will include learning and performing various key functions such as administrative tasks, marketing initiatives and property maintenance. Crucially, you'll also prioritize guest and resident relations, ensuring a positive atmosphere and delivering Epic Customer Service. By fostering satisfaction among guests and nurturing long-term relationships with residents, you'll contribute to positive word-of-mouth referrals and enhance the overall experience within the resort community.
Performance Objectives
Ensures customers/residents receive a high level of service consistent with Roberts Epic Customer Service
Respond promptly and effectively to guest and resident inquiries, addressing concerns as needed
Collaborate with the Resort Manager and marketing department to boost reservations, increase occupancy, and enhance the Robert's Resorts brand
Oversee major functions of the resort, including handling and resolving guest and resident concerns promptly and effectively
Assist in staffing and scheduling of resort staff, ensuring adequate coverage and adherence to operational procedures
Serve as primary leader in the absence of the General Manager, providing guidance and direction to resort staff as needed
Work closely with the General Manager and Vice President of Operations to address operational issues and ensure guest satisfaction
Enforce resort rules and standards, maintaining a positive and orderly environment for guests and residents
Manage financial aspects of the resort, including sending statements, posting rents, handling delinquent accounts, and monitoring operating budgets
Communicate regularly with resort guests through Rent Manager via email and text communications
Taking reservations, sending reservation confirmations
Assist in monitoring monthly operating budgets and prepare explanations for P&L variances
Ensure compliance with federal, state, and local regulations governing fair housing laws and resort operations
Assists General Manager and Vice President of Operations with preparation of annual operating budget as needed
Markets Park models, pre-owned and brokered homes for sale in the resort as well as prepares documents to list and sell homes
Provides data to assist in capital expenditure and expansion budget needs General Manager and/or Vice President of Operation
Key Competencies
Financial acumen: Proficiency in budget management and strategic financial planning to keep monthly lot delinquency below 5%, implementing effective strategies to minimize arrears and maximize revenue collection.
Demonstrated Leadership Abilities: Capable of effectively leading teams and inspiring others to achieve goals
Excellent Verbal and Written Communication Skills: Proficient in communicating ideas clearly and effectively in both verbal and written forms
Strong Organizational and Negotiation Skills: Skilled in organizing tasks efficiently and negotiating favorable outcomes
Knowledge of Basic Accounting Principles: Familiarity with fundamental accounting concepts and practices
Ability to Thrive in a Fast-paced Environment: Able to perform well and remain composed in high-pressure situations
Thorough Knowledge of Federal, State, and Local Laws Pertaining to Fair Housing and Employment Law: Comprehensive understanding of legal regulations related to fair housing and employment
Basic Computer Proficiency: Proficient in using email, internet, and Microsoft Office Suite; experience with Rent Manager, Reserve America, and/or RMS is advantageous
Flexibility to Respond to Resort Needs During Non-business Hours: Willingness to address resort needs outside of regular business hours as required
Education & Experience
High School Diploma or GED required
Minimum of 1-year experience in the property/resort management industry preferred
Experience in customer service roles or hospitality industry is beneficial
Familiarity with resort operations and regulations is a plus
Proficient in basic computer programs including MS Office-Word, Excel and Outlook
Valid Driver's License
Physical Requirements
Constantly sit, talk, or hear; Frequently use hands.
Manual dexterity for handling paperwork and using office equipment.
Clear vision and hearing for reviewing documents and communicating effectively.
Capability to lift up to 30 pounds.
Benefits and Perks
Medical, Dental, and Vision coverage for you and your dependents
Employer-paid life insurance for peace of mind
A full menu of voluntary coverages — STD, LTD, Accidental, Critical Illness, Hospital Indemnity, Pet Insurance, and Legal Service Plans
80 hours of PTO plus 11 paid holidays to recharge and refresh
401(k) with a 3% company match to invest in your future
The chance to be part of an inclusive, supportive community where your contributions matter
Complimentary stay at one of our resorts — enjoy the lifestyle you help create!
Commitment to Diversity
Roberts Resorts & Communities stands firm in our commitment to Equal Employment Opportunity. We believe in a workplace free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. Diversity is our strength. We foster an inclusive environment where authenticity is valued, and everyone feels a sense of belonging. We empower individuals to reach their full potential and contribute their best. Join us in creating a workplace where diversity is celebrated, voices are heard, and excellence thrives.
Worksite address
apache junction, AZ, 85220, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.