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Job description
ASSISTANT MANAGER - JIFFY LUBE MULTICARE
*PLEASE READ REQUIREMENTS TO QUALIFY FOR THIS POSITION BEFORE APPLYING*
Position Purpose :
To ensure customers receives exceptional customer service, while providing complete, error free professional service for his/her vehicle and to maintain a pleasant, safe work environment.
Assist Store Manager in day to day management duties.
Manage store operation in absence of Store Manager.
Resolve customer issues and drive customer service.
Understand and comply with OSHA and EPA standards.
Ensure employees perform required procedures and follow all policies as outlined in JTSS documentation.
Ensure equipment and facilities are maintained, and deficiencies reported to area manager.
Handle personnel issues in absence of Store Manager in a professional manner, ie attendance, policy and performance issues. Document as necessary.
Ensure the store is opened and closed promptly. Arrive 15 min before open.
Assist Store Manager in training, leading and developing employees in accordance with JTSS guidelines.
Assist in maintain proper inventory controls and levels. Ensure ordering process is maintained.
Other duties as requested or assigned.
Job Competencies : Customer service skills to manage the customer's experience and difficult customer situations.
Ethics and integrity to treat others with respect.
Basic computer skills to enter customer and vehicle information correctly.
Cash handling skills.
Supervisory skills
Ability to work a minimum of 40 hours per week. Open availability and weekends are required, and some holidays.
Required Work Experience : (Required to be considered for this position) Previous automotive shop management preferred.
Minimum 1 year in an assistant/ management role required.
Previous service advisor/ write experience required.
ASE certifications preferred.
Sales Experience required.
Education : High school diploma or a GED
Automotive technical school or equivalent experience preferred.
Worksite address
yorkville, IL, 60560, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.