Assistant Manager - Food & Beverage at Camp Creek Resort

Job description

Job Summary

The role of Assistant Food & Beverage manager is responsible for supervising, training, and ensuring that associates are providing a 4 star 4 diamond level of service to guests on a consistent basis. Additionally, the Assistant Food & Beverage manager is expected to ensure that all food & beverage operations are completed to company standards while assisting the Food & Beverage manager.

Primary Responsibilities & Essential Functions

Always maintain positive guest relations, and resolve complaints promptly, ensuring maximum guest satisfaction

Anticipate and respond promptly to guest needs while maintaining positive guest relations and resolving complains to ensure maximum satisfaction

Ensure associates are familiar with all hotel services/features and local attractions/activities, and the restaurant menu to answer guest inquiries accurately

Educate associates on proper greetings / salutations and suggestive up-selling techniques to increase profit margins.

Constantly find ways to improve guests' experience

Train associates about correct maintenance and use of equipment

Train and ensure associates maintain a 4 star, 4 diamond standards of service in all components of Food and Beverage

Conduct pre-shift meetings; review daily buinss informaiton

Assign work and side duties; communicate additions or changes as needed throughout the shift

Monitor staff performance, ensuring compliance with departmental procedures; correct deficiencies as necessary

Ensure that assigned staff has reported to work; document any late or absent employees

Check servers out at the end of their shift ensuring that all side work is completed

Foster a cooperative working climate to maximize productivity and morale

Inspect tables and set up for cleanliness and neatness; rectify deficiencies

Ensure all materials and equipment are ready for service; address any deficiencies

Monitor and maintain cleanliness, sanitation and organization of work areas

Check storage areas for proper supplies, organization, and cleanliness; requisition additional supplies and instruct staff to correct any deficiencies

Anticipate restaurant needs and order products to support efficient operations while staying within the budget

Maintain logs, update trace reports, and complete maintenance work orders; contact Engineering for urgent repairs

Use all equipment correctly and safely

Control labor costs by adjusting schedules based on business levels to optimize service and minimize cost

Obtain and secure assigned bank and ensure accuracy of funds

Process payment of guest checks in POS systems according to accounting requirements and maintain accountability to financial transactions

Maintain complete knowledge of menu items, liquor brands, beers and non-alcoholic selections, glassware, preparation methods, and garnishes

Comply with all state liquor regulations, including restrictions on minors, intoxicated persons, and drunk driving

Maintain knowledge of table and seat numbers, room capacity, hours of operation, menus, price range and dress code

Communicate updates regarding outlets, associate rallies, and insurance modifications

Work in conjunction and under the direction of the F & B Manager

All other duties as assigned

Education and Experience Sufficient education and literacy needed to identify and ready product labels and to communicate with guests

Ability to read, write, speak, understand and communicate in basic English

3 years' experience in a supervisory F&B position preferred

Proven F&B management experience

Working knowledge of various computer software programs (MS Office, restaurant management software, POS)

ServSafe Certification (may obtain after employment)

CPR and First Aid Certified (may obtain after employment)

Knowledge, Skills, Abilities Detail-oriented and thorough

Ability to perform consistent work to the highest of standards.

Ability to interact with guests in a pleasant, friendly way

Ability to remain discreet and respect the privacy of guests.

Ability to multitask and solve problems independently

Ability to lead, train, and manage a team efficiently and effectively

Able to perform and train in all duties and descriptions of the host, bartender, server assistant, and server positions

Extensive knowledge of Food & Beverage Operations, including POS systems, scheduling, and regulations

Moderate wine knowledge

Proficiency with Microsoft Office and email

Ability to follow and enforce all Food & Beverage regulations and St. Joe standards

Physical Demands Frequent standing, bending, walking, stooping, pushing, and pulling

Ability to lift 50 lbs

Must be able to safely deliver food and drinks on different surfaces

Frequent keyboarding

Working Conditions Exposure to slippery surfaces and stairs depending on location

Indoor and/or outdoor

Exposure to extreme heat and cold depending on season and location

Potential exposure to naturally occurring environmental factors such as wind, rain, red tide, etc.

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. The St. Joe Company/St. Joe Resort Operations reserves the right to amend and change responsibilities to meet business and organizational needs.

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.