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Job description
Assistant Manager
Assistant Managers support the Practice Managers in overseeing all day-to-day store operations. They supervise all practice employees, ensuring AEG policies and procedures are followed, standards are enforced, and all patients' needs are met. An Assistant Manager works on the sales floor and assists the Opticians with sales and troubleshooting and helps resolve customer service issues.
Resolves customer service issues/complaints regarding products and/or services; issues refund to patients; Signs off on spectacle remakes
Monitors patient flow (appointments and walk-ins), ensuring on-time practice performance
Helps move patients through without disruptions, communicates with the Technicians regarding schedule, and checks in on patients in the lobby
Monitors associates break times, ensuring everyone receives breaks as required by law and company policy
Participates in interviewing and selection of new practice employees
Participates in employee disciplinary actions if necessary
Documents any employee relations issues, escalates to Practice Manager or HR as appropriate
Resolves conflict between associates, escalates to Practice Manager or HR as appropriate.
Together with Practice Manager, organized and leads staff meetings
Provides ongoing feedback to employees
Facilitates training for new team members
Demonstrates cost awareness and makes suggestions on improving store's efficiency
Monitors associates opening and closing duties, ensuring store is clean, organized, and well-stocked
Once a year, or as necessary, participates in store inventory
Other duties as assigned by the Practice Manager
Education
High school diploma or equivalent
ABO Certification preferred but not necessary
Experience
Extensive optical experience required
Experience with customer service and/or sales
Management experience preferred
Knowledge, Skills, Abilities, and other Characteristics
Excellent interpersonal and customer service skills
Computer literacy and data entry
Ability to read and understand basic financial statements
Strong organizational skills and attention to detail
Strong communication skills (verbal and written)
Strong analytical and problem-solving skills
Strong conflict resolution skills
Ability to lift up to 30 lbs, bend, kneel, and stand up to 8 hrs a day
Benefits
401(k) with Match
Medical/Dental/Life/STD/LTD
Vision Service Plan
Employee Vision Discount Program
HSA/FSA
PTO
Paid Holidays
Benefits applicable to full Time Employees only.
Physical Demands
This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.
Worksite address
lexington, SC, 29071, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.