About this opportunity
Mighty Taco lists this Assistant Manager opportunity in lockport, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
DESCRIPTION
We are seeking a motivated and results-driven Assistant Manager to support the General Manager in delivering exceptional operational performance and outstanding customer experiences. This role plays a key part in achieving both financial and service goals while ensuring full compliance with company policies, procedures, and safety standards.
Key Responsibilities
Customer Experience & Operations
Lead, coach, and support Shift Managers and Team Members to deliver 100% customer satisfaction -our top priority.
Resolve customer concerns promptly and professionally across all channels (in-person, phone, and online).
Ensure consistent execution of company standards in:
Food & beverage cost control
Quality and food safety
Customer service
Cleanliness and sanitation
Cash handling and controls
Labor management
Team Leadership & Development Recruit, train, schedule, and evaluate Team Members to build a high-performing team.
Foster a positive work environment that promotes strong morale and employee engagement.
Address and resolve employee concerns fairly and efficiently.
Ensure proper staffing levels based on business needs, including shift adjustments when necessary.
Maintain accurate attendance and performance records.
Scheduling & Labor Management Create weekly schedules in compliance with company policies and labor laws.
Monitor labor costs and adjust staffing to align with business volume.
Ensure compliance with regulations (overtime, breaks, minor labor laws).
Inventory & Cost Control Maintain optimal inventory levels to prevent shortages.
Complete daily, weekly, and periodic inventory counts accurately.
Generate purchase orders and manage stock transfers and deliveries.
Monitor and reduce waste, theft, and overuse of supplies.
Cash Management & Reporting Enforce all cash handling procedures, including:
Cash drawer counts (start/end of shift)
Routine cash drops and deposits
Maintaining sufficient change levels
Accurate cash variance tracking
Complete and maintain required reports, including:
Payroll and labor reports
Cost variance reports
Incident and safety reports
Operational and hourly performance reports
Safety, Compliance & Facilities Ensure compliance with all health, safety, and sanitation standards.
Conduct hourly quality and temperature checks; take corrective action as needed.
Maintain a safe environment for both customers and staff.
Ensure all equipment and facilities are functioning properly; coordinate maintenance and service requests.
Communication & Leadership Communicate clearly and consistently with the General Manager and leadership team regarding:
Customer feedback and complaints
Food safety or quality issues
Employee performance and conduct
Operational concerns and compliance matters
Lead by example through active floor management and prioritization:
Customer Service
Cleanliness (Customer Areas)
Cleanliness (Visible Areas)
Restocking & Preparation
General Cleaning
Why Join Us?
Growth and advancement opportunities
Hands-on leadership experience
Dynamic, team-oriented environment
REQUIREMENTS 1+ year of management experience in a Quick Service Restaurant (QSR) or casual dining environment (or equivalent supervisory experience)
High school diploma or equivalent
ServSafe certification (preferred)
Strong leadership, communication, and organizational skills
Ability to multitask and thrive in a fast-paced environment
Minimum 40-hour work week, including nights, weekends, and holidays
Reliable transportation and phone access
Willingness to work at different locations as needed
Ability to pass company management assessment
Founded in 1973, Mighty Taco operates 19 locations across Western New York, serving fast, fresh "Buf-Mex" food with a loyal following known as "Mighty Nation."
Worksite address
lockport, NY, 14094, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.