About this opportunity
Woodruff Arts Center lists this Assistant Manager, Member Experience opportunity in atlanta, Georgia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Assistant Manager of Member Experience
Woodruff Arts Center employees play an integral role in creating and supporting great art and education initiatives at the nation's third largest arts center. Comprised of three Art Partners—Alliance Theatre, Atlanta Symphony Orchestra and High Museum of Art—there's a role for everyone at The Woodruff.
Reports to: Associate Director, Membership
FLSA: United States of America (Exempt)
Employment Status: Regular/Full time
The Assistant Manager of Member Experience contributes to the success of the High's 40,000 household membership program by overseeing members-only events, benefits, and premiums, campaign support as well as communications with active members. This position is responsible for managing the Assistant Manager of Membership and works closely with the Manager of Guest Relations.
30% Members-only Events & Tours
Develop and execute events that connect members with the Museum, including exhibition previews, docent-led tours, and member appreciation events
Steward Patron+ general members through an array of special events to increase renewal/ upgrade rates and encourage additional gifts
Oversee Young Professionals programming
25% Communications
Plan quarterly calendar of members-only communications
Work with Marketing Department to keep weekly member e-newsletters exciting and relevant
Ensure consistency and accuracy of membership copy in print/email communications and on the High's website
Create content for HMA Member Magazine, including benefits features and event announcements
Work with Creative Services to create printed invitations/materials and digital assets for member communications
Manage the execution of revenue-generating campaign emails (renewals, High Impact Fund, Acquisition, Gift Membership)
25% On-site Member Experience
Work closely with the Guest Relations Manager to promote on-site sales and conversions
Create strategies for increasing member visitation, providing excellent customer service, and improving membership satisfaction
Oversee signage, printed marketing materials, and other on-site initiatives
Encourage in-shop membership sales in collaboration with Museum Shop managers
Annual Salary: $50,000.00
Work Schedule: Monday – Friday, 9am – 5pm (occasional nights and weekends required for special events)
Qualifications
Education and Experience
Bachelor's degree from a four-year college or university; Master's degree preferred
Experience in museum membership is required (5 years or more is desired, with a minimum of three years strongly suggested)
Skills and Abilities
Well-developed writing and interpersonal communications skills, attention to detail, and excellent organizational skills are a high priority
Experience in using fundraising software for prospect and contact management strongly preferred (Familiarity with Tessitura a plus)
Ability to succeed in a fast-paced, dynamic environment is essential
Ability to motivate and create enthusiasm among staff
Worksite address
atlanta, GA, 30383, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.