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Job description
Assistant Manager
Are you looking to grow your career with a customer-focused, fast-paced company? Urban Self Storage is seeking an enthusiastic and dependable Assistant Manager to join our team. In this role, you'll support daily operations, deliver exceptional customer service, and help create a positive experience for both customers and team members.
This is a part-time position with a Sunday, Monday, and Tuesday schedule, averaging approximately 27 hours per week.
Responsibilities
Support the Store Manager in the day-to-day operations of a self-storage facility
Ensure the property is clean, safe, and well-maintained, including tasks such as sweeping, dusting, mopping, trash pickup, changing light bulbs, pulling weeds, and ensuring all aspects of the facility are in working order
Assist with organizing and completing daily operational tasks
Handle customer accounts, including delinquency actions
Tour storage spaces and assist customers throughout the rental process
Manage daily deposits, cash counts, and petty cash
Collaborate positively with team members and leadership
Support occupancy, rental, and customer service goals
Deliver exceptional customer service through professional in-person, phone, and email communication
Conduct regular property walks and security checks throughout the facility
Qualifications & Skills
Positive energy with a customer-focused attitude
Strong attention to detail and problem-solving skills
Excellent communication and teamwork abilities
Ability to work weekends and occasional holidays as business needs require
Proficiency using computers, mobile devices, Microsoft Office, Google Workspace, and property management software, including accurate data entry and management of digital customer records
Possession of a valid driver's license and reliable personal transportation
Prior customer service or retail experience preferred
Strong listening skills and ability to follow direction
Ability to manage multiple priorities in a fast-paced environment
Essential Job Functions & Physical Requirements
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position, consistent with applicable law.
Ability to lift, carry, push, and/or move up to 50 pounds
Ability to stand and walk for extended periods throughout the workday
Ability to regularly walk the property to conduct inspections, security checks, and assist customers
Ability to bend, kneel, climb ladders, and perform general facility and maintenance-related tasks
Ability to work indoors and outdoors in varying weather conditions
Ability to operate computers, tablets, phones, and standard office equipment for extended periods
Ability to read computer screens, review digital records, and complete data entry and typing tasks accurately
Ability to learn and utilize property management software, communication platforms, and other business systems necessary for daily operations
Compensation
$19.00 - $20.00 per hour
Eligible for monthly bonus opportunities based on performance and company programs.
Benefits
Paid sick leave
Independent work environment
Mileage reimbursement
Education and training programs
Opportunities for growth and career development
$2,500 employer-paid life insurance policy
Employer-provided branded apparel
Supportive work environment
Employer-provided storage space
Equal Employment Opportunity & Additional Employment Information: Urban Self Storage is an Equal Opportunity Employer and maintains a workplace free from unlawful discrimination and harassment. We are committed to creating an inclusive workplace and providing reasonable accommodations to qualified individuals with disabilities consistent with applicable law.
Employment with Urban Self Storage is at-will. This means either the employee or the company may terminate employment at any time, with or without cause or notice, subject to applicable law.
Employment may be contingent upon successful completion of a background check and/or drug screening, where permitted by law. Applicants must be authorized to work in the United States at the time of hire.
Compensation, bonus opportunities, and benefits are subject to applicable plans, policies, and eligibility requirements.
Worksite address
lake stevens, WA, 98258, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.