About this opportunity
Chick-fil-A lists this Assistant Manager opportunity in tucker, Georgia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Assistant Manager
Vision: To build a Great and Caring Company
Mission: To deliver the Ultimate Guest Experience by serving quality food, consistently, in a clean and safe environment, by people who care and who are willing to go the Second Mile to make a difference.
Purpose: To make a difference in the communities in which we live and serve.
Our values define how we expect one another to show up every day.
Take Pride in Your Work
We care about the details. We take ownership of our shift, our appearance, our performance, and the experience we create.
Be Resourceful
We solve problems. We think critically, take initiative, and find a way forward rather than waiting for someone else to solve the problem.
Serve with Integrity
We do what is right, even when no one is watching. We are honest, trustworthy, and consistent in our decisions.
Be Dependable
We do what we say we will do. Our team, our guests, and our leaders can count on us.
Do Everything with Excellence
We pursue a high standard in everything we do. Excellence is not perfection – it is consistently giving our best and continually getting better.
The Assistant Manager is responsible for leading the team, executing operational standards, creating an exceptional guest experience, and supporting the Restaurant Manager in the successful operation of the restaurant. The Assistant Manager is a leader on the floor, not simply a senior team member. They are expected to set the tone, maintain the standard, make decisions, solve problems, and communicate effectively.
The Assistant Manager's role is to:
Execute the plan.
Own the shift.
Develop people.
Protect the standard.
Prepare for greater leadership.
Assistant Managers should continually grow their ability to move from doing the work to leading the work.
Our Assistant Managers lead through five consistent behaviors:
Scan the Business
Know what is happening around you.
Review shift priorities before taking leadership of the floor.
Observe guest flow and operational conditions.
Monitor team member readiness and talent deployment.
Identify operational problems and opportunities.
Monitor speed of service, car counts, productivity, and guest experience.
Conduct restaurant and facility observations throughout the shift.
Communicate issues that require Restaurant Manager attention.
Execute Operations
Lead the plan and maintain the standard.
Complete effective shift setup.
Assist with talent deployment and station assignments.
Clock team members in and out.
Run team member breaks.
Monitor productivity.
Maintain operational flow.
Monitor speed of service and car counts.
Maintain cleanliness and safety standards.
Enforce uniform and appearance standards.
Monitor food quality and operational standards.
Make appropriate real-time adjustments.
Ensure team members understand and follow expectations.
Support the Restaurant Manager in achieving business goals.
Report the Shift
Record transfers.
Record warmer in/out.
Record car counts.
Maintain appropriate shift documentation.
Communicate guest concerns.
Communicate team member concerns.
Communicate facility and equipment issues.
Communicate operational opportunities.
Provide an effective verbal transition to the next leader.
Ensure significant issues are escalated appropriately.
Value the Team
Lead by example.
Demonstrate a positive attitude and strong work ethic.
Coach team members in the moment.
Recognize team members for positive behaviors.
Encourage and support team members.
Hold team members accountable to established expectations.
Help new team members learn restaurant standards.
Build trust with team members.
Develop leadership relationships with team members.
Use the restaurant's recognition program to reinforce desired behaviors.
Treat every team member with dignity and respect.
Elevate the Experience
Provide genuine hospitality.
Model Chick-fil-A service standards.
Ensure guests receive quality food consistently.
Maintain a clean and safe environment.
Respond to guest concerns with urgency and care.
Empower team members to serve guests well.
Look for opportunities to exceed guest expectations.
Help create memorable experiences.
Pursue continuous improvement.
Core Areas of Accountability
Shift Operations
The Assistant Manager is responsible for executing the operational plan during assigned shifts.
Responsibilities include:
Complete Shift Setup.
Assist with talent deployment.
Clock team members in and out.
Run breaks.
Monitor productivity.
Monitor operational flow.
Maintain restaurant standards.
Enforce uniform standards.
Support food quality and safety.
Support cleanliness standards.
Respond to operational challenges.
Communicate needs to the Restaurant Manager.
Cash Management
Assistant Managers are responsible for accurate cash handling within their assigned authority.
Responsibilities include:
Manage assigned drawers/tills.
Verify large bills.
Approve discounts within established guidelines.
Cancel transactions within established guidelines.
Support drawer accountability.
Follow cash handling procedures.
Identify and communicate cash discrepancies.
Record required cash transfers.
Protect the financial integrity of the restaurant.
Shift Documentation
Assistant Managers are responsible for accurately documenting the activity they oversee.
Responsibilities include:
Record transfers.
Record warmer in/out.
Record car counts.
Complete required shift documentation.
Communicate important shift information.
Provide accurate information during leadership transitions.
Key Performance Indicators
Assistant Managers are expected to understand and influence the operational measures they directly impact.
Operations
Productivity
Speed of Service
Car Counts
Guest Experience
CEM
Smart Shops
CARES calls and guest feedback
Financial Controls
Cash Shortage
Accurate cash handling
Assistant Managers should not simply know the numbers. They should begin to understand the relationship between their leadership decisions and those numbers.
Daily Leadership Rhythm
Opening Assistant Manager
Check
Complete assigned opening responsibilities.
Review Shift Operations.
Ensure the team and restaurant are prepared for service.
Execute
Lead Shift Operations.
Steward Cash Management.
Maintain restaurant's high level of quality, cleanliness, and consistency.
Report
Conduct Shift Documentation
Communicate priorities and opportunities to Restaurant Manager
Transition
The outgoing and incoming Assistant Managers participates in an intentional business transition.
The transition should include:
Current business conditions
Guest experience
Team member needs
Worksite address
tucker, GA, 30085, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.