About this opportunity
Qdoba lists this Assistant Manager opportunity in whitehall, Pennsylvania. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Restaurant Operations Manager
Responsible for managing restaurant operations, in conjunction with or in the absence of the Restaurant Manager. Uses discretion in daily management decisions with accountability for living the Brand values and helping the brand thrive. Focuses on developing a people and guest-centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory requirements.
How It's Done…
People
Monitors staffing levels; recruits and selects employees to talent and job profiles
Trains, develops, coaches, and evaluates employee performance; ensures systems for training employees are fully implemented and followed
Assigns activities and tasks
Identifies and develops internal candidates for management and Team Leader positions
Treats employees with respect and dignity and regularly recognizes and rewards employees
Complies with all state and federal labor laws and regulations
Guest Service
Manages daily activities to achieve excellence in restaurant operational performance
Holds restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide a raveable guest experience
Reviews practices and modifies as needed to continuously improve the guest experience
Interacts with guests and the community; responds to guest questions, concerns and complaints in a timely and professional manner to ensure positive resolution and guest recovery
Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service
Business Results
Partners with the restaurant manager in using management information tools to analyze restaurant operational and financial performance
Identifies trends and implements action plans for improvement
Focuses efforts on developing long term sales growth initiatives designed to drive profitable sales growth
Considers cost/benefit impact of financial decisions and works to protect the brand
Monitors costs and adherence to budget and restaurant goals
It's All About…
Keeping It Real
Being passionate about the Brand
Being genuine and humble
Having a desire to be of service to others
Embracing diversity
Leading by example
Serving One Another
Leading through your people
Treating everyone with respect and dignity
Creating an environment that enables people to be their best
Celebrating successes
Never walking past a problem
Serving the Guest
Bringing the brand to life
Knowing our guests
Creating an environment that meets our guests' expectations
Delivering craveable flavors and raveable service
Setting the course for the team
Learning & Growing
Teaching, leading and coaching
Collaborating with peers
Hiring and building talent
Embracing the need for personal growth and development
Delivering Results
Manage and growing a business
Building connections with guests and the community
Protecting the Brand by following established procedures
Taking initiative to grow the business
Being accountable for personal and team results
Position Requirements:
High school diploma or equivalent education required; age requirements may apply in order to remain in compliance with State and Federal laws. Minimum of 1+ years' experience as a Team Leader or Assistant Manager in a customer service environment with some P&L responsibility. Ability to communicate in English is required; Spanish comprehension is helpful. Fundamental reading, writing, math and computer /POS skills are required; must meet the minimal criteria in background check. Must successfully complete the in-house management training program. Must have access to adequate transportation and complete the administrative driving requirement. May be required to reach, bend, stoop, climb, and/or lift up to 50 pounds. May be required to operate/access equipment at standard heights while walking or standing during entire shift. Hazards include, but are not limited to, slipping, tripping, burns, cuts, abrasions, and falls. Must make a minimum commitment of 45 hours per week with shifts of varying times and lengths. Must be available and willing to work a variety of days/times including weekends and evenings. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits:
Dental insurance
Disability insurance
Employee discount
Health insurance
Life insurance
Vision insurance
This job is ideal for someone who is:
Dependable -- more reliable than spontaneous
People-oriented -- enjoys interacting with people and working on group projects
Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
Detail-oriented -- would rather focus on the details of work than the bigger picture
Achievement-oriented -- enjoys taking on challenges, even if they might fail
High stress tolerance -- thrives in a high-pressure environment
This job is:
A "Fair Chance" job (you or the employer follow Fair Chance hiring practices when performing background checks)
Benefit conditions:
Waiting period may apply
Work remotely:
No
Work Schedule
10 hour shift
12 hour shift
Supplemental Pay
Bonus pay
Benefits
Dental insurance
Health insurance
Vision insurance
Life insurance
Disability insurance
Employee discount
Worksite address
whitehall, PA, 18052, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.